Order Management Manager

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, leverage AI to amplify our impact, and achieve results—together, from anywhere.

What the Role Is

As the Order Management Manager, you will oversee the real-time performance of Babylist’s multi-node order network—including our internal fulfillment centers, 3PL partners, and dropship vendors. You will lead a team of operations specialists focused on monitoring backlogs, driving order accuracy, and delivering an exceptional post-order experience. In this role, you will serve as a steward of the customer’s order journey, ensuring that every package reflects our commitment to care and quality.

This role sits at the heart of Babylist’s fulfillment ecosystem, blending data-driven operational management, cross-functional collaboration, and proactive problem-solving. You will manage the systems and teams that ensure every Babylist customer’s order—from placement through delivery—is handled with precision and accountability. You will also act as the voice of the customer within fulfillment operations, identifying patterns, surfacing insights, and closing the loop on operational pain points.

We are looking for a strong people leader who thrives on operational excellence, embraces continuous improvement, and is passionate about the role that great fulfillment plays in building lifelong customer trust.

Who You Are

• A highly organized operations professional with 5+ years of experience in order management, fulfillment operations, or supply chain
• 2+ years of people leadership experience, managing exempt-level individual contributors in an operational environment
• Experienced in managing order operations across multi-channel fulfillment models (e.g., in-house, 3PL, dropship)
• Skilled in order management systems (OMS), warehouse systems (WMS), fulfillment workflows, and backlog performance tracking
• Familiar with customer-centric metrics such as delivery SLAs, with an additional focus on post-order experience
• A data-driven problem solver with strong analytical skills and experience using KPIs to inform decision-making
• A proactive cross-functional collaborator who communicates clearly with internal teams and external partners
• Calm under pressure, comfortable with ambiguity, and relentless in owning outcomes
• Excited to build and refine scalable processes that improve operational efficiency and enhance customer satisfaction
• You're comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations
• You embrace using technology to enhance your work while keeping people at the center
• Aligned with Babylist’s mission and core values—especially our commitment to Loving our Users and Commit, Act, Deliver

How You Will Make An Impact

• Lead a high-performing team responsible for the real-time performance of Babylist’s order flow across fulfillment centers, 3PLs, and dropship vendors
• Own key operational metrics, including backlog, order processing times, and fulfillment error rates
• Monitor order backlogs daily and escalate issues proactively to internal and external stakeholders to drive resolution
• Collaborate closely with Babylist Customer Service to identify, analyze, and resolve order issues, ensuring fast and caring resolution for customers
• Expand operational scope to include returns management workflows, post-fulfillment order monitoring, and reshipment root cause analysis
• Partner with the Supply Chain Strategy and Fulfillment teams to innovate and improve operational workflows and system integrations
• Build strong relationships with fulfillment partners, driving accountability and continuous improvement in service delivery
• Establish and maintain scalable standard operating procedures (SOPs) to support current volume and future growth
• Champion Babylist’s values in every decision, driving a culture of operational excellence, care, and ownership within your team

Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Remote work stipend to set up your office
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

$120,350 to $144,420

Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.

Important Notices

Interview Process & Consent
Babylist uses AI to record and transcribe all interviews for evaluation purposes in accordance with CCPA and GDPR. By participating in an interview, you consent to this recording and transcription.

Interview Integrity
During the interview process, we're evaluating your individual problem-solving skills, creativity, and approach to challenges. While AI tools like ChatGPT, Claude, and Cursor are part of your daily toolkit once you join Babylist, all interviews, assessments, and take-home assignments must be completed independently. 

You may not use AI tools, third-party services, coaching platforms, or content-farming services during any part of the interview process unless we explicitly permit it. We will clearly communicate when AI tools are allowed for specific assessments.

Any indication of third-party assistance or AI-generated responses will result in immediate disqualification. We may also verify educational credentials through third-party sources—providing false or misleading information will result in removal from consideration.

Official Communication
All communication will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. Verify legitimate opportunities on our careers page.

SMS Consent
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