Operations Specialist

at Snapdocs

United States

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That’s where you come in…

About the Role

At Snapdocs, we’re on a mission to modernize the real estate closing process — and we can’t do that without operational excellence at every step. As an Operations Specialist on our Notary Connect team, you’ll play a critical role in ensuring smooth, error-free signing experiences for our customers and notaries alike.

This is an ideal role for someone who thrives in a fast-paced environment, loves problem-solving, and takes pride in delivering reliable, high-quality work. You’ll be the connective tissue between our clients, notaries, and internal teams — keeping every transaction on track from start to finish.

We currently have four evening-shift openings, all requiring availability on weekends.

What You’ll Do

Coordinate and schedule notaries for signing appointments, managing communication between parties and updating order details for accuracy.
Troubleshoot and resolve common transaction issues, escalating when necessary to prevent delays.
Review and quality-check documents for accuracy — ensuring every signature, initial, and date is correct before completion.
Make proactive outbound calls to resolve time-sensitive issues quickly and effectively.
Monitor order progress and apply independent judgment to anticipate and prevent potential issues.
Collaborate cross-functionally to report discrepancies, resolve document errors, and maintain service quality.
Provide thoughtful feedback on process and product improvements.
Contribute to special projects and initiatives as assigned by leadership.

About You

You bring 1–2 years of customer service experience (mortgage, title, or notary background a plus but not required).
You’re detail-oriented, organized, and calm under pressure — able to juggle multiple priorities without losing focus.
You communicate clearly and professionally, both in writing and over the phone.
You’re empathetic, patient, and find fulfillment in helping others succeed.
You have a learning mindset — eager for feedback and always looking for ways to improve.
You’re comfortable using multiple computer systems and adapting to new technology.
You thrive in a remote, team-oriented environment.

Schedule

All roles are evening shift positions (Mountain Time) and require availability on weekends.
Typical coverage blocks include:

Weekdays: 5:00 PM – 10:00 PM MT
Weekends: Varying shifts

(Training will be provided during daytime hours for the first two weeks.)

Please Note:
Operations Specialists can expect consistent, reliable hours through the fourth quarter of 2025 as we support our busy season.
However, hours in early 2026 may fluctuate based on business needs and volume. This is a great opportunity for those looking for steady work now with the potential for future flexibility.

Compensation

Zone 1(San Francisco Bay Area, NYC Metro, Seattle Metro): $25.00/hour
Zone 2: $22.00/hour

Final hourly rate will depend on geographic location and experience.

At Snapdocs, we believe our differences make us stronger. We’re building a team of curious, driven people from all backgrounds who are united by a shared desire to solve meaningful problems and build something that matters. We value trust, autonomy, and the kind of collaboration that brings out the best ideas—and the best in each other.

To support our team, we offer a comprehensive & thoughtful benefits package for all full-time employees, which includes:

Excellent medical, dental, and vision coverage
401(k) with up to 4% company match
16 weeks of paid parental leave
Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
Summer & Winter Break (~1-week each) + 9 Holidays per year
Healthcare and Dependent Care FSA
HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
$15K Family Building Benefit (lifetime limit)
Life and Disability Insurance
$1,500 Annual Lifestyle Stipend to support your well-being

Please note: Part-time employees are not eligible for benefits at this time

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)