Operations Associate, Renewals

Who We Are 

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About The Team 

The Renewals Team focuses on facilitating contract renewals at Stripe. We partner with sales on the administrative, advisory and analytical aspects of a renewal, including identifying upcoming renewals, responding to re-pricing requests, determining historical consumption and pricing, positioning value, surfacing upsell/cross-sell opportunities, proposing pricing and helping close deals. The Renewals Operations Associate will partner with AE’s, Sales Management and Deal Pricing to retain and expand user revenue. The successful candidate will work with their sales team to produce and present compelling customer proposals, ensuring that contracts are renewed on-time and quoted accurately. 

A successful candidate will have a demonstrated ability to think strategically and analytically to identify cross-functional challenges and build consensus, within team and across functions, to execute against fluctuating volumes and complex projects. 

 

What You’ll Do 

We are looking for dynamic and curious people that have a passion for solving global sales issues, building operations, driving process improvements and want to play a key role in building Stripe’s global renewals motion. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!

Responsibilities:

• Proactively manage Renewal pipelines and activity / engagement milestones
• Respond over email to inbound user re-pricing requests 
• Research user purchase and renewal history and make recommendations based on prior activity
• Gather requirements from Sales and User account signals for renewal, expansion and upsell opportunities
• Assist with complex quote creation to allow Sales to focus on upsell
• Execute Stripe’s Renewals Desk strategy, in alignment with Stripe’s Sales business strategy
• Identify and optimize repeatable and scalable processes, looking to automate, re-tool, and process improve 
• Help cultivate a team culture that includes high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environment

 

Who You Are 

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

 

Minimum Requirements:

• 1-5 years of experience in Renewals, Account Management, or Customer Success 
• Proven track record in successfully owning and delivering manual and automated processes
• Possesses strong analytical skills with a consistent track record of contributing to team success by using data to inform decisions and display ownership to achieve positive outcomes.
• Highly organized, comfortable with multi-tasking skills, and operating in ambiguous situations
• Prior experience in a sales and/or customer-facing role
• Strong written and verbal command of English 

 

Preferred Qualifications: 

• Experience with SQL, R or Python, or a willingness to learn
• Experience in tech, payments or startup industries
• Background in predictive financial modeling or building business cases