Office Manager, Workplace Experience (Temporary)

*Please note that this is a 6-month temporary position

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

5 Days per week in office; Monday-Friday, 9am-5pm. 

Our Global Facilities team is at the center of ensuring all employees enjoy a clean, comfortable, and safe work environment. This role will be responsible for maintaining the facilities and office services for our Mexico City Office.

Key Responsibilities

• Create a positive, engaging, and inclusive workplace experience where our people can do their best work
• Manage ongoing office operations, creating a clean, organized, and functional environment for all OpenTable employees and visitors
• Manage vendors related to the office, including existing contracts and developing new relationships
• Manage onsite food and beverage catering including snacks and lunches
• Oversight and ordering of office supplies, shipping and mail distribution
• Plan, coordinate, execute all aspects of various company community outings & in-office events including decorations, setup, and breakdown.  Partner with IT for AV needs.
• Maintain office calendar and Wiki page
• Collaborate with Office Lead to build and present monthly house meetings
• Partner with Events teams to facilitate localized approach to programs and initiatives across the workplace footprint (e.g. Do Good Week, Sustainability, Diversity & Inclusion, All Hands, Offsites, etc.)
• Coordinate with IT and P&C for new hire equipment setup and collection
• Identify opportunities to enhance office environment, operational standards, and processes
• Partner with the Regional People Partner on any incidents and return to work processes
• Assist local office leadership with ad hoc administrative tasks
• Respond to emergencies and urgent issues promptly and appropriately
• Act as Floor Warden for local Life Safety drills and events
• Support office related necessities such as supervise hygiene services, janitorial/cleaning, waste management, manage/order supplies (office, stationary, pantry, catering etc) .
• Manage all facilities requests, including Zendesk portal tickets
• Liaison with building management: oversee access, parking, elevators, janitorial/restrooms, and coordinate supplier access.
• Monitor office facilities and basic maintenance needs (HVAC, lighting, emergency systems).
• Coordinate new hire trainings (quarterly groups of 10–20): prepare training rooms, arrange building/parking access, register catering, set up office supplies and snacks, provide welcome tours and info on day one.
• Manage supplies, catering, and social budgets, ensuring spend remains within the monthly office allocation.
• Track, reconcile, and report office expenses, including credit card usage.

Management of the office

• Greet employees and guests and provide concierge-style services and facility related support
• Support local event planning, off-sites, new hire training, Town Hall meetings, CEO Updates, etc.
• Ensure weekly office lunch process runs smoothly by keeping employee list up to date and confirming food deliveries are complete and on time.

Reception

• Meet and Greet external visitors, issue visitor passes and contact the host.
• Provide hospitality to all visitors and for onsite events as requested.

Availability

• Available to respond to on - call emergencies 24x7.
• Available for after hours overtime work with advance notice.

Skill and Experience

• Proven track record in effectively managing a busy office environment
• Possesses exceptional interpersonal skills, along with a positive "can-do" attitude, meticulous attention to detail, and a focus on customer satisfaction
• Actively engages with key client contacts and office populations, prioritizing their needs and building trust through proactive communication and support
• 3-5 years work experience

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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