NYC Showroom Manager

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist is a remote-first company with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day.

This role specifically is full-time and based on-site at our New York showroom in SoHo. The schedule is flexible based on business needs and requires evenings, weekends, and some holidays.

This role requires a 4-week training period in June at our Beverly Hills showroom.

What the Role Is

Babylist is looking for a seasoned Showroom Manager to manage our brand new, New York showroom! Whether you're an expecting parent, a grandparent, or a friend to someone having a baby, this is going to be one of the most fun places to be. Located in the heart of SoHo, this unique showroom experience will welcome guests to walk room-by-room to see, touch, and test our vast array of products for life with a baby. This is a fun and immersive opportunity for our users to add products to their registry or stop by our retail shop to pick up curated gifts. As Showroom Manager, you will have the unique and exciting opportunity to bring our strategic vision to life by balancing the onsite operations and communication back to the broader Babylist team. In addition to leading the day-to-day operations, this person will offer critical feedback and learnings to our leadership team on what’s working, where we can elevate, and what customers are saying. Most importantly, they will help create an experience that brings our brand to life and delights users.

This role is hands-on and highly visible. If you’re most comfortable operating within established retail playbooks or environments where direction is set centrally and execution is the primary focus, this will be a tough fit. This role requires someone who can build and adapt in real time—balancing operational excellence with a constant eye toward improving the customer experience.

Who You Are

• 5–7+ years managing retail or experiential spaces, including ownership of staffing, inventory, and in-store operations
• Experience opening a new store or launching a physical retail experience for a digitally native brand
• Proven track record building and scaling teams, including hiring, training, and developing frontline managers and associates
• Strong operational instincts, with experience managing labor planning, payroll, and store-level P&L inputs
• Hands-on experience with POS and inventory management systems (e.g., Shopify POS, Lightspeed, or similar), able to troubleshoot and operate independently
• Experience hosting high-touch in-store experiences, including events or walkthroughs for customers, partners, or press
• Comfort operating without a fixed playbook, able to prioritize, make decisions quickly, and adjust based on real-time feedback
• Able to translate customer behavior into actionable insights, improving layout, flow, merchandising, and service experience
• You're genuinely excited about what AI can do—even in physical retail—and are open to using it to improve operations, insights, and team effectiveness

How You Will Make An Impact

• Launch and operate the New York showroom, ensuring a high-quality, consistent experience across all in-store interactions
• Build, train, and lead a team of Registry Specialists, Shift Leads, and Brand Ambassadors who deliver a service-first experience
• Translate company goals into store-level metrics, adjusting staffing, workflows, and processes to meet performance targets
• Act as the voice of the showroom, sharing real-time insights on customer behavior, product feedback, and experience gaps
• Partner with cross-functional teams to test and implement new in-store experiences that drive engagement and brand affinity
• Manage operating costs including payroll and expenses, ensuring efficient and sustainable store performance
• Maintain high standards for visual merchandising, product presentation, and overall showroom environment
• Identify and remove friction points in the customer journey, improving how guests navigate, explore, and convert in the space
• Own day-to-day operations including vendor coordination, facilities management, and issue resolution to keep the showroom running smoothly

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

$125,500 to $135,900

Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.

Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Important Notices

Recorded Interviews Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.

Interview Integrity At Babylist, every team uses AI daily and we love it. During interviews though, we want to see you — your thinking, your problem-solving, your creativity. All interviews and assessments should be completed independently without AI tools or third-party assistance unless we tell you otherwise. We'll always be clear when AI is welcome. Misrepresentation during the process may result in removal from consideration.

Protect Yourself from Scams All official communication comes from the Babylist Talent Team via @babylist.com email addresses. We will never ask for payment, bank information, or personal financial details. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email, it's not us. Verify open roles on our careers page.

Connections at Babylist In line with our conflict of interest policy, please let us know if you have a family member or close personal relationship with a current Babylist employee. This helps us keep our process fair for everyone.

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