New Grad - Associate Technical Support Engineer_India 2026_MIT

Who Is Okta? | About Okta

Okta is an enterprise-grade identity management service, built from the ground up in the cloud and delivered with an unwavering focus on customer success. With Okta you can manage access across any application, person, or device. Whether the people are employees, partners, or customers, or the applications are in the cloud, on-premises, or on a mobile device, Okta helps you become more secure, make people more productive, and maintain compliance. The Okta service provides directory services, single sign-on, strong authentication, provisioning, workflow, and built-in reporting. It runs in the cloud on a secure, reliable, extensively audited platform and integrates deeply with on-premises applications, directories, and identity management systems

Watch this 1- min video to meet the people behind the world’s leading identity company: Watch here

Location: India Innovation Centre, Bangalore (Hybrid working)

Shift Timings : Australian shift — typically starts around 7:30 AM IST and ends at 4:30 PM, with occasional early logins.

Position Description:

Okta is looking for graduates who are ready to kickstart their careers within our Global Technical Support team! 

The ideal person is articulate and passionate about technology. You have technical depth and a customer-first mentality, the motivation to take the initiative to own and resolve customer issues, and an interest in working in a dynamic, fast-growing, learning environment.

We are looking for problem solvers who care about making a meaningful impact for our customers and enjoy working as part of a collaborative, distributed team. 

As a new grad, you will be supported along the way and will have opportunities for continuous learning and mentorship.

Job Duties and Responsibilities:

The Associate Technical Support Engineer is the primary point of contact for all support related issues for Okta’s enterprise customers.  This Engineer acts as the voice of the customer to ensure technical support and best practice guidance are provided within published SLAs.    

• Troubleshoot and Resolve Issues: Investigate and resolve technical support issues for Okta customers via phone, email, and our ticketing system.
• Customer Communication: Provide timely and professional communication to customers, ensuring they are kept informed of the status of their issues.
• Knowledge Sharing: Document solutions and contribute to our internal knowledge base to help the entire team and our customers.
• Collaboration: Work closely with senior engineers and other teams (such as engineering and product management) to escalate and resolve complex problems.
• Continuous Learning: Participate in ongoing training to stay current with Okta products and the broader IAM industry.
• Be a continuous learner!

Minimum Required Knowledge, Skills, and Abilities:

• Graduating in 2026 with a Bachelor’s degree in Computer Science or related fields.
• Ability to learn new technologies quickly.
• Excellent collaboration and communication skills (both verbal and written).
• Excellent analytical and organizational abilities. Ability to remain calm, composed, and articulate when dealing with high pressure situations.
• Familiarity with multi-factor mechanisms across both mobile and desktop platforms (Email, Push MFA, etc).
• Cross-platform OS knowledge [Linux, Mac OS X, Windows].
• Fundamental knowledge of Cyber Security and Cryptography 
• Skilled in computer networking OSI, and network protocols such as SMTP, DNS and DHCP.
• Be able to translate technical issues to appropriate audiences.  
• Broad knowledge of fundamental information security concepts.

What You Can Look Forward to as a Full-Time/Intern at Okta

• • Supporting customers with real-world impact
  • Mentorship and career growth
  • Inclusive culture and fun communities
  • Social impact opportunities
  • Great perks and flexibility.