Network Engineer - LAN

To complement our rapid growth, we are actively sourcing for a Network Engineer to operate in a 24/7 Software-as-a-Service (SaaS) environment, maintaining IP Networking components in a production setting.

In this role you will:

• Participate in projects for Network Operation improvements

• Review and analyze history of network-related incidents and perform preventive measures

• Troubleshoot network-related issues and communicate with customers

• Implement best security practices

• Assist in managing network service providers and equipment

• Provide capacity analysis and planning
  
  *This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.

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Key Responsibilities:

• Interact with external customers to troubleshoot any network connectivity-related issues

• Partner closely with Network Architects and Engineers to improve data-center network environments

• Initiate multiple projects for Network Operation improvements

• Partner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellence

• Review, analyze, and execute network change requests

• Execute, document, and develop network automation for repetitive tasks

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Requirements:

• Minimum 3–5 years of experience in medium to large networks, IP Routing, Switching, and Security principles

• Knowledge and experience in Palo Alto firewalls

• Knowledge and experience in load balancing technologies such as F5

• Knowledge and experience in Cisco Nexus 9k/7k/5k/2k

• Hands-on skills for Cisco IOS (required) and Nexus OS (preferred)

• Demonstrated knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the network

• Demonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challenges

• Documenting solutions with diagrams and proper descriptions is required

• Experience with incident response, information assurance, computer security best practices, system hardening, vulnerability management, antivirus, SIEM, firewalls, IPS/IDS monitoring, and techniques for analyzing TCP/IP network traffic and event logs

• Telecommunications experience – VoIP, RTP, SIP peering/trunking, and SBC is a huge plus

• Network automation experience (e.g., Ansible, Terraform, Python) is a huge plus

• VXLAN experience is a plus

• Experience with implementations of solutions involving large data centers, interoffice routing plans, site-to-site VPNs, FWs, IPSec, monitoring, etc. is a plus

• Experience with network analysis tools (NetFlow, SNMP, packet brokers, etc.) is a plus

• Knowledge of Linux network functions; SaaS/Cloud-based software environment a plus, but not required

• Excellent communications, both oral and written

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Diversity & Inclusion

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.