Member Claims Associate (Contract)

Start Date: July, 6 2026

Collective Health is growing its Member Services team in Lehi, Utah! As part of the Member Services team, each Member Claims Associate Contractor operates core processes to run Collective Health's employer-sponsored medical plans and assists members with some of their most complex claims issues. Member Claims Associates gain a comprehensive understanding of medical plan operations—processing medical claims, researching and responding to complicated member issues, and handling details related to regulatory requirements, our network partner relationships, and medical coding. Member Claims Associates do all this with the lens of continuing to delight our members as part of the Member Services Team.

As a Member Claims Associate Contractor, you can expect to learn and become a professional in the payer-side of healthcare. With the support of Collective Health's established and knowledgeable teams, you will be an important contributor to scaling operations and collaborating on a growing team at the forefront of redefining the healthcare industry.

Start Date and Training

• Contract Start date: July 6, 2026
• Contract End date: December 31, 2026
• You must be available for 4 weeks of required training beginning on the start date from July 6 - July 31. You will not be able to take time off during the training period.

What you'll do:

• Execute the daily operations of a health plan, including processing medical claims, researching and responding to the members' most complicated questions, tracking your accuracy around core metrics, and troubleshooting the many operational challenges that affects the business
• Be part of the team that is continuously adapting to improve efficiency and scalability
• Think critically and strategically to continually boost teamwork and communication across offices
• Gain additional skills across different areas of the business over time
• Develop in-depth industry expertise in the healthcare economy
• Cultivate a culture that aligns with Collective Health values and incorporates the unique aspects of the team
• Reporting to the Manager of Member Claims, this is an essential role on the Customer Experience team

To be successful in this role, you'll need:

• Above all, you are driven, curious, and take ownership for everything you do
• You can become proficient with a large volume of information quickly
• You are a committed team player
• You are excited to build and adapt to the adventures of working on a growing team
• You are passionate about being a part of a fast-growing company
• You have a passion for Collective Health's mission to transform the health insurance experience for employers and their employees

Nice to have:

• Bachelor's degree or 1 or more years of work experience