Manager, Technical Documentation

About the role

We're looking for a curious, audience-focused documentation manager with experience leading a mid-sized team. You will recognize challenges before they become problems and can hold on to multiple projects at the same time. You are eager to support and grow existing team members into their best selves. You are also extremely well-versed in single-sourcing, content reuse, docs-as-code, AI-as-docs, and Agile methodologies and can identify opportunities where documentation can quickly resolve confusion for your audiences.

You will oversee the project lifecycle, style guide, tone of voice, information architecture, and all other aspects of the technical documentation ecosystem. This includes docs-as-code content for external audiences and internal-only wiki-based content. You will also own the processes and ideology of how the tech docs team will evolve over time. You will collaborate with Engineering, Technical Program Management, Product Design, and Product teams to identify documentation projects for the team, reporting on each documentation project to interested team members, and maintaining the velocity for the entire documentation team.

• Oversee all in-flight documentation projects and prepare for next quarter's projects.
• Review, understands, and comments upon documentation plans to define the scope and timelines for all documentation projects.
• Support and guide technical writers as they complete their projects.
• Engage in two-way communication with writers to understand and support their daily work.
• Engage with multiple team members and documentation partners to envision the documentation roadmap and resolve issues as they arise.
• Gather, analyzes, and reports on documentation viewing metrics.
• Be a documentation advocate and evangelist.
• Provide an overarching view of the technology for internal and external audiences.
• Participate in reciprocal review cycles where all parties are comfortable giving and receiving feedback.
• Be the editor-in-chief of all documentation produced by the Tech Docs team.
• Engage in formatting, editing, and quality assurance on own work and the work of others.
• Ensure that consistency, clarity, and quality are a part of their daily lifestyle.

In the role of Manager, Technical Documentation, you will report to the VP, Technical Program Management. We are considering applicants for the location of San Francisco, CA (in office three days a week).

About You

We get excited about candidates, like you, because...

• You have 7+ years' experience in writing focused on delivering complete documentation for complex products
• You have 4+ years experience managing teams
• You have experience writing for both hardware and software products
• You have experience with APIs, SDKs/APKs for streaming and gaming systems
• You experience with LLMs, GenAI, and how those tools can fit into the documentation lifecycle
• You are comfortable working with ambiguity and can incorporate changes to strategy and product priorities into multiple ongoing projects
• You are experienced with modern information architecture theory and working across multiple time zones

About the Team

The Technical Documentation team sits in the heart of the engineering organization. We are content creators, editors, curators, information architects, taxonomists, and AI prompters, usually all within a single day! We work with engineers, product managers, product design, and other team members to create and curate detailed documentation that educates, thrills, and enhances our Knowledge Sharing culture.

We are looking for a technically experienced and curiosity-driven Documentation Manager to lead an existing team of passionate technical writers.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid