Manager, Sales Operations

at Udemy

Melbourne, Australia

Join Udemy. Help define the future of learning.

Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.

Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.

Learn more about us on our company page.

Hybrid work

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, Mexico City and Melbourne. This hybrid position requires three days per week in the office in our Melbourne hub. Learn more about us on our company page.

About your skills

Problem-Solving and Critical Thinking: You approach challenges with a logical and analytical mindset, systematically analyzing problems, identifying root causes, and devising innovative solutions that address both short-term needs and long-term objectives.
Adaptability and Learning Agility: You thrive in dynamic environments, quickly adapting to new technologies, methodologies, and challenges. Your eagerness to learn and ability to pivot effectively contribute to the team's success in a rapidly evolving industry.
Cross Functional Partnership: You excel in managing stakeholder expectations, fostering positive relationships with internal teams, users, and other key stakeholders, and effectively communicating technical desicions, project progress and milestones.
Leadership and Mentorship Abilities: You have a track record of inspiring and empowering team members, providing guidance and mentorship to junior engineers, and fostering a culture of continuous learning and growth within the team.

About this role

The Udemy GTM Strategy & Operations team’s mission is to enable all go-to-market teams to scale and grow top line revenue efficiently. The team supports our mission by delivering the process and information flows that drive the entire customer journey optimization, promoting cross-functional alignment, overseeing resource and performance planning, refining key processes to increase efficiencies, and adopting best-in-class tools and technologies to support the entire go-to-market universe from lead generation to customer retention.

The ideal candidate will require a strong understanding of SaaS and needs to be experienced in Sales Operations and/or Go-To-Market Operations. You need to be data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious. You understand how impactful data can be in determining the right strategy, and how important smooth operations are to executing that strategy. You will need to roll up your sleeves and implement the necessary processes and tools to advance our GTM strategy.

What you’ll be doing

Act as the strategic business partner to the VP of Sales, APAC
Manage the APAC Sales Operations Analyst
Design and implement regional territories to support sales organisation while maintaining on-going territory health analytics and optimisation
Understand regional complexities to build tools, processes, and cross-functional support in guidance with best practice and local needs
Provide analytics and strategic support for quarterly business reviews
Perform sales forecasting, manage forecasting and data analysis to provide valuable insight into geo’s performance and general predictability
Co-lead Pipeline calls to help monitor the health of the coverage and creation of pipeline from all sources and segments
Develop and project manage sales strategies and initiatives required to drive sales in a business organization
Uncover leading and lagging indicators of sales performance and predictability to help inform and guide our success
Implement new technologies to support the sales teams
Provide accurate and real-time data to help monitor the performance of the business

What you’ll have

6+ years experience in Sales Operations, GTM Operations and/or business analytics
Salesforce knowledge: complex dashboards and reports, custom report types, calculated fields, workflows.
Experience administering GTM tools such as FullCast, BoostUp, Zoominfo, Dun & Bradstreet, etc.
Exceptional quantitative and Excel/Gsheet skills (sumifs, index/match & vlookup, table formulas).
Experience working closely with senior leaders in a SaaS B2B business
Get-it-done mindset. You are not afraid to roll up your sleeves and do what it takes to get the job done.
A ‘what’s best for the business’ attitude, and willing to try new things, tackle complex projects and challenges
Strong analytical skills to work on complex business issues with minimal supervision
Strong communication skills & problem solving skills

Posting Date: January 16, 2026

Application Window: We anticipate the application window will be open until Jannuary 30.2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window

#LI-AM2

Why work here?

You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?

Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Information regarding data privacy is available within the Udemy Careers Privacy Notice.