Manager, Programming Operations

at Roku

Denver, United States

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Role

We are seeking a data-driven and tech-savvy programming operations manager to lead the Programming Operations Team at Frndly TV, which includes managing our growing team, content merchandising, monitoring content quality, onboarding full content libraries, and collaborating with internal teams like Customer Experience, Product and Marketing to ensure our customers are consistently exposed to the best content Frndly TV has to offer. This will be done by analyzing performance metrics, strategically prioritizing workflows and processes, identifying trends, and implementing solutions. The ideal candidate will understand streaming technology, content, product management, as well as the importance of customer experience.

Denver Only - The estimated annual salary for this position is between $70,000 - $95,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you’ll be doing

Management / Leadership

Oversee the team's day-to-day operation and help guide work each day in terms of prioritization.
Develop team members and create a career ladder for the Programming Operations team.
Review employee performance, including areas for improvement, and take appropriate action
Assist the Frndly leadership team with the development of digital merchandising SOPs.

Operations and Process

Conduct competitive research of popular & successful digital apps & streaming companies.
Create & maintain an audit program for Frndly TV vod & add-on pack content.
Coordinate closely with Content Partners to ensure accurate & timely content delivery, and improve upon the current delivery process
Manage full Frndly TV exclusive channel process, including scheduling, timing, and monitoring of content and ensure efficient scheduling operations.
Work with engineering to report & fix all issues with the Frndly content management system and content processing.
Work with the Product team to enhance the Frndly Content Management system.
Ensure programming metadata is as accurate as possible.

Merchandising and Scheduling

Work with Frndly Customer Experience, Product, Data Analytics, and Marketing teams to meet the goal of displaying the right content to the right customer at the right time.
Utilize viewership & behavioral customer data to drive reach, engagement, and viewership across all content types (linear, VOD, and our internal cloud playout channels).
Create & maintain SOPs for scheduling Frndly TV exclusive linear channels using quantitative and qualitative data
Identify content gaps in terms of both volume and viewing audience for VOD, FAST, and Cloud Playout Channels.

We’re excited it you have

3-5 years of direct work experience with content and programming
3-8 years experience directly managing and developing employees
Three years of programming operations experience is strongly preferred
Bachelor’s degree preferred
Ability to build consensus with stakeholders and implement new processes
Able to work flexible schedules, including early mornings, evenings, and weekends
Ability to thrive in a fast-paced environment, work with minimal supervision, multi-task, and work under pressure

#LI-SR3

Our Hybrid Work Approach

Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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