Manager, Business Systems

at Iterable

REMOTE - US

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How you will make a difference:

Iterable’s RevOps team is looking for a Business Systems Manager to provide operational support to help grow our business worldwide. The core focus of the role is how we scale and maintain our GTM systems. You will help admin tools and support end users in tools such as Salesforce, Outreach, Gong, Datafox, LeanData, and Chili Piper. You will report to the Senior Manager, Business Systems. This is an opportunity to get broad exposure to our GTM tech stack and scale our systems and processes.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.

You’ll get to:

Manage integrated applications and third party suppliers including: Salesforce, Leandata, Outreach, Gong, Chili Piper, and other Sales, Marketing, Solutions, Partnership, and Customer Success technologies
Translate user story requests into workable requirements and Salesforce elements, and document technical specifications and the associated test cases
Suggest and architect administrative solutions that reduce overall maintenance and support of assigned applications, and ensure solutions are scalable and in line with best practices
Support our existing GTM tools and drive increased adoption across the team
Manage reports and dashboards structure, both ad-hoc and for strategic initiatives
Own, create, and maintain both internal and external documentation
Support end-users of the Salesforce platform and integrated tools
Collaborate with cross-functional stakeholders across the business and tool owners to provide support and updates to systems and processes
Monitor system health and performance including proactively identifying and improving system processes
Maintain and improve data cleanliness
Build and maintain architecture of our GTM technologies, including managing efficiency, usage, and consolidation of said technologies

We are looking for people who have:

Experience building and executing a GTM tools strategy
Experience using the following in Salesforce: APEX, flow, process builder, custom fields and objects, workflows, validation rules, page layouts, record types, and bulk data load utilities (e.g. Data Loader)
Deep understanding of Salesforce security including how OWDs, sharing rules, profiles, roles, and permission sets impact visibility and editing
Understanding of how to manage, troubleshoot, and integrate tools into Salesforce
Strong project management skills and ability to communicate cross-functionally
Interest in and ability to learn administration of new tools

Bonus points:

Experience administering Salesforce for a 550+ person instance
Knowledge of administering Outreach or Chili Piper a big plus
Certifications (a plus)

Salesforce Certified Administrator
Salesforce Senior Certified Administrator
Any other Salesforce Certifications

Familiarity with Salesforce CPQ
Familiarity with Apex
Experience providing support to a SFDC instance in a hyper-growth SaaS company

Perks & Benefits:

Paid parental leave
Competitive salaries, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Balance Day (First Friday off every month)
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Daily lunch allowance
Monthly Employee Wellness allowance
Quarterly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation

The US base salary range for this position at the start of employment is $108,000 - $177,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

Official Iterable website, Careers page: https://iterable.com/careers/
Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.