Manager, Brand Success

About this role 

This role offers an exciting opportunity to join the Brand Success Management team, which drives the growth of Faire’s top North American brands. Faire's quality, depth, and breadth of brands are its strongest value to retailers. In this role, you are directly contributing to the company’s success by leading the team responsible for driving the success and growth of our top North American brands on Faire. 

We are a fast growing and fast moving team and are in need of an experienced manager who will ramp quickly and own the achievement of your team’s quota. 

We are looking for a leader who is passionate about small businesses and committed to their team’s individual and collective success. This role is for you if you love team building, connecting with inspiring customers, communicating candidly, using data to continuously exceed expectations, and learning every day in a scrappy start-up environment. 

You are a pro at prioritizing. You are hungry & proactive. Above all, you will be critical during this foundational stage of the company, and instrumental in making Faire the de-facto platform for Brands to distribute their products and for independent Retailers to source amazing products for their stores. 

What you’ll do 

• Lead and manage goals, roles & responsibilities, operational cadence, and professional development for a team of Brand Success Managers 
• Attract, hire, train, coach, develop, and retain a best-in-class Brand Success team and evolve the organizational structure as needed based on business needs 
• Coach your team and support their professional development and engagement (measured by both product adoption, customer growth metrics, and employee feedback) 
• Create a psychologically safe, motivating and energizing team culture
• Help refine and customize our go-to-market strategy and positioning selling paid advertising to customers 
• Work with cross-functional teams and management to improve processes, surface challenges, and address pain points hindering your team’s success 
• Synthesize the voice of the customer to provide input to help size blockers and prioritize product development 
• Use data, graphs and reports to truth seek and drive actions to beat goals 
• Contribute to the overall vision and strategy of the Success organization 
• Be relentlessly resourceful, scrappy and act with urgency to ensure success! 

Qualifications 

• You have 6+ years of experience in tech account management/customer success/sales/business development/consulting including 2-4 years of management experience, or equivalent experience
• You have a passion for building successful and engaged teams - with a track record of hiring, coaching and exceeding goals 
• You create an environment where people are encouraged to share information, constructively debate, and communicate freely 
• You are excellent at listening and at communicating ideas clearly and succinctly both in verbal and written form 
• You have expertise in creating rigor around adoption + customer growth metrics - and managing yourself and others to drive those metrics 
• You have experience using a variety of fundamental account management and data tools (e.g. Salesforce, data visualization software, call recording tools) 
• You are not afraid to get into the weeds to support direct reports in customer meetings and you love to build relationships, especially with entrepreneurs and small businesses 
• You are analytical and data driven -- you can define KPIs and measure progress/success for your initiatives 
• Proven experience leading a team accountable for adoption and revenue growth of paid advertising products 
• You can operate in a fast-growth, high-potential environment with constant change

Salary Range

San Francisco: the pay range for this role is $126,650 to $173,825 per year. 

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.