Localization Vendor Program Manager
at Roblox
San Mateo, United States
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
We are looking for a highly organized Localization Program Manager with a strong background in vendor management to lead and optimize our network of localization partners. In this role, you will own the relationships, contracts, and performance of external localization vendors, ensuring high-quality translations, efficient workflows, and cost-effective solutions. You will work closely with product, engineering, and content teams to align vendor output with business and product goals.
Roles is based in San Mateo, CA and will report to Sr. Manager, Localization
You will:
- Manage the full lifecycle of vendor relationships, including sourcing, onboarding, contracting, and performance evaluation.
- Identify, evaluate, and onboard translation agencies, linguists, and other localization partners or linguistic resources to support global content needs.
- Define and monitor quality KPIs (e.g., error rates, linguistic QA pass rates), conduct regular quality reviews, and lead corrective action plans when needed.
- Ensure vendor availability aligns with projects volume and is able to scale up and down based on needs for all languages and time zones.
- Partner with internal teams to improve efficiency in handoffs, file formats, CAT tools, and automation to achieve standardization across all projects and initiatives.
- Maintain accurate vendor records, rate cards, glossaries, style guides, and onboarding documentation.
- Collaborate with internal teams, in-market stakeholders, and vendor teams to ensure terminology consistency, tone of voice, and contextual accuracy.
- Implement and manage localization tools, workflows, and translation management systems (TMS) to streamline operations.
- Evaluate, implement, and optimize Machine Translation (MT) and/or AI Translation for appropriate content types and languages
- Design scalable vendor workflows that support continuous localization in Agile environments across time zones
- Oversee localization workflows, tools, and technology to maximize efficiency and scalability.
- Lead quarterly vendor reviews and implement continuous improvement initiatives.
- Serve as the main point of contact between vendors and internal teams.
You have:
- Bachelor’s degree in Localization, International Studies, Business, or related field (or equivalent work experience).
- 5+ years of experience in localization program or vendor management, ideally in the tech industry.
- Excellent organizational skills with the ability to manage multiple vendors, languages, and projects simultaneously.
- Familiarity with localization workflows, CAT tools, and translation management systems
- Excellent communication skills and ability to work across cultures and time zones
- Fluency in English and one more language
- Experience with i18n and engineering collaboration
For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.
Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.