Localization Program Manager (Hybrid, Toronto)

Location: Toronto (Hybrid 2 days per week in office)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Role: 

The Localisation Team is a multicultural and complementary team of Localisation Program Managers passionate about building a quality native experience for users all over the world.

You will be responsible for handling a variety of localisation projects and optimizing processes to ensure a balance of end quality, speed of delivery, cost and partner happiness. This role reports to the Technical Program Manager - Principal.

Localisation Program Managers at OpenTable own project handling, delivery, workflow and quality optimization for a specific business area, working in close collaboration with the relevant teams across the business.

An analytical mind, effective communication, outstanding project management and problem solving skills as well as an in-depth knowledge of localisation and internationalization are important to this role.

Main responsibilities

• Lead projects and workflows end-to-end to deliver high quality localisation for a variety of business functions and content streams
• Ensure localization requests are delivered on time and to quality standards
• Facilitate kickoff and debrief meetings if vital for larger projects
• Coordinate quality checks on delivered translations
• Supervise tools and workflows, report issues and drive improvements based on user feedback
• Identify and build tickets for localization issues, follow up on reported issues
• Coordinate LQA and support other quality-focused initiatives
• Respond to translators’ questions about specific projects
• Support the launch of new features or locales
• Update documentation on localization processes and ensure information is always complete and up to date
• Analyse current problems in workflows and tools, provide recommendations and implement scalable solutions

Please apply if:

• Minimum 4 years of localization project management experience
• Experience in localization and internationalization, client-side
• Experience with CAT tools
• Proven knowledge of localization standard methodologies
• Excellent problem solving skills
• Excellent verbal and written communication in English
• Strong analytical skills and a phenomenal attention to detail
• Knowledge of multiple languages
• A high sense of ownership
• A growth mindset and an appetite for knowledge

Preferred skills

• Experience with LQA
• Experience with Machine Translation and post editing as part of localization workflows
• Experience with JIRA

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Canada based role is $85,000-90,000 CAD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.