Lead Product Designer
at Thoughtworks
London, United Kingdom
Thoughtworks is a global technology consultancy that delivers extraordinary impact by blending design, engineering and AI expertise. Our designers work in multi-disciplinary teams that shape complex AI-powered products and experience that create extraordinary impact for our clients, their employees and their customers. As a product designer, you will be the creative force that shapes how AI-powered products look, feel, and behave - from the very first day of engagement through to shipping the product.
Job responsibilities
- Lead the design and development of digital products from ideation, concept, prototype, through to build, working in parallel close collaboration with product strategists, developers and business stakeholders.
- Ensure quality across product touchpoints through consistent and differentiating visual design, accessible design system components, and an adherence to best practice UX and interaction design principles.
- Bring the AI fluency to design conversational and agentic user interfaces: AI chat, task-oriented assistants, multi-modal experiences, and autonomous agent flows
- Collaborate with cross-functional teams, developing a shared understanding of user and customer jobs, journeys, and needs through research, testing, and synthesis, and ensure that product design principles continuously evolve to meet these needs.
- Be the primary bridge between design, technology, and business teams, ensuring your vision is seamlessly executed in collaboration with developers and other stakeholders.
- Champion the continuous improvement of design practices by mentoring your team, facilitating knowledge sharing, and running workshops or feedback sessions.
- Actively engage and bring thought leadership and best practices to Thoughtworks and our client’s design practice.
Job qualifications
Technical Skills
- Rich experience designing digital products and interface solutions from scoping and concept through to scalable delivery.
- Strong foundations in user experience and interaction design principles and heuristics, including an applied understanding of information architecture
- Exceptional visual design skills with a strong eye for detail in colour, layout, typography, and motion.
- Experience creating programme-wide design guidelines, and collaborating with design and development partners on modular design system components.
- Experience with AI-accelerated design tooling: UX Pilot, Bolt, Mural, Maze, or similar tools that accelerates the path from ideation and testable prototype.
- Familiarity with front-end fundamentals (HTML/CSS, React component structure) sufficient to partner deeply with engineers on implementation fidelity and design token governance.
- Use AI as your ideation partner to generate breadth quickly - generating concept variations, exploring 'what if' scenarios, and accelerating synthesis.
- Comfortable with trial and error, embracing feedback, and using prototyping to explore new ideas.
- Expertise in working closely with business and tech teams to bring real-world design solutions to life.
- Good overall understanding of the various aspects of design discipline that contributes to building impactful products.
Professional Skills
- You excel in leading agile, cross-functional teams and confidently overseeing the design and development of product solutions and user interface assets across multiple workstreams.
- Complex, large-scale challenges captivate you and you have the ability to break them down into simple, strategic, and impactful product solutions that drive business outcomes.
- As a seasoned storyteller, you not only communicate the customer and business value of design to stakeholders but also inspire teams with your vision, ensuring your ideas resonate at all levels of the organization.
- Strong workshop facilitation skills - able to run Define workshops, opportunity validation sessions, and concept generation activities that generate client alignment and forward momentum.
- You are passionate about elevating your team, mentoring designers of all levels and providing structured learning opportunities to grow their skills and design expertise.
Important: Please share your up to date portfolio link that showcases end-to-end product design - whether for a product, service, or value proposition. It should articulate the activities and outputs you owned and were accountable for, as well as the outcomes achieved. Experience in designing both B2C and B2B products is essential.
Other things to know
Learning & Development
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
About Thoughtworks
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.