Launch Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Getting our users live and successful on Stripe is paramount to realizing our mission. We’re building a Launch function to help our users on their journey. The team will be at the forefront of driving growth – analyzing what’s working well that we want to replicate, figuring out where people might be getting stuck, designing automated and targeted journeys for all users, funneling more users to Partners and Professional Services, and building out a multi-faceted team of user content creators, data analysts, program managers, integration engineers, and launch managers. 

What you’ll do

As an Implementation Consultant on the Launch team, you'll own the relationships with our customers and be responsible for guiding them to successful Stripe implementations. Working closely with our Accelerate, ProServ, and Alliances and Channels Partners you'll proactively engage users and shepherd them through the integration process.

Responsibilities

• Monitor the deal-signed-not-live backlog for users
• Closely partner with our SA manager team to ensure signed users have the right level of implementation offering attached, including for services from Professional Services or Partner teams 
• Intervene with stuck users to quickly unblock them, or route more complex requirements to other Implementation paths such as Accelerate, Product, Partner, or ProServ
• Unblock and enable users by facilitating internal Stripe processes and managing Stripe-owned tasks on their behalf.
• On user-led implementations ensure handoff to Paid Support, Data Migrations, and other Stripe teams
• Measuring and reporting on the progress and completion of user implementations. 

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3-6 years of relevant professional experience
• Experience in a customer-facing environment
• Strong analytical, quantitative and operational capabilities
• Comfort in operating in a highly ambiguous and fast paced environment
• Experience collaborating on multiple projects or initiatives simultaneously
• BSc or equivalent degree in a related field (technology, business administration, project management etc,) 
• Exceptional communication and presentation skills

Preferred qualifications

• Strong technical aptitude
• Project management training or certification
• Payments/ ecommerce experience
• Experience working in a Professional Services organization or in a customer success/support organization
• A familiarity with APIs