IT Systems Engineer
at Betterment
New York, United States
About Betterment
Betterment is a leading, technology-driven financial services company that offers investing, savings and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission, to empower people to build wealth with confidence and ease. We’re headquartered in NYC and offer hybrid NY-based positions (four days/ week in-office, with no required office days during the summer and winter holidays).
About the Role
The IT Systems Engineer is a mid-level individual contributor responsible for operating, improving, and supporting Betterment’s core IT systems. This role focuses on reliable execution, systems administration, and workflow automation within an established IT architecture.
You will own defined platforms and processes, partner closely with senior engineers and security teams, and contribute to improving employee experience through dependable systems and thoughtful automation. This role is ideal for an engineer who is comfortable working independently on scoped problems and is growing toward senior-level systems ownership.
This role is based out of our NYC office. Below we've reflected the base salary range for this position. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment’s total compensation package for employees.
New York City: $105,000 - 120,000
This job may also be eligible for variable compensation in the form of a company incentive bonus.
A Day in the Life:
IT Systems & SaaS Operations
- Administer and support core SaaS platforms such as Google Workspace, Okta, Slack, Zoom, Jamf and other business systems.
- Execute user lifecycle processes including onboarding, role changes, and offboarding using established identity and access workflows.
- Maintain system configurations, group structures, and access models according to documented standards.
- Monitor system health and proactively address operational issues before they impact employees.
Identity & Access Management
- Support identity and access management processes including SSO, MFA, RBAC, and group-based access.
- Implement access changes and integrations under the guidance of senior engineers and security partners.
- Participate in periodic access reviews and remediation efforts.
- Assist with troubleshooting authentication, provisioning, and access-related issues.
Automation & Process Improvement
- Automate repeatable IT tasks using scripting tools such as Python or Bash.
- Improve existing onboarding, offboarding, and support workflows to reduce manual effort.
- Contribute to documentation and runbooks for IT systems and operational procedures.
- Follow infrastructure-as-code and configuration standards where applicable.
Device & Endpoint Management
- Support macOS endpoint management including device provisioning, configuration, patching, and compliance.
- Execute MDM policies and OS updates based on defined standards.
- Provide limited support for Windows endpoints where required.
- Troubleshoot endpoint issues and escalate complex problems appropriately.
Employee Support & Collaboration
- Serve as a reliable escalation point for complex IT Support issues.
- Partner with People Operations, Security, and Finance on day-to-day IT needs.
- Deliver predictable, high-quality support to employees across time zones.
- Maintain clear, accurate documentation for systems and support processes.
What We’re Looking For:
Technical Skills
- Bachelor’s degree or equivalent practical experience in Information Systems, Technology, or a related field.
- 3 to 5 years of experience in IT systems administration, SaaS operations, or enterprise technology support.
- Working experience with macOS administration and endpoint management.
- Hands-on experience with Okta or similar identity providers.
- Familiarity with identity standards such as SAML, OIDC, SCIM, and role-based access concepts.
- Basic to intermediate scripting experience using Python, Bash, or similar tools.
Professional Competencies
- Able to work independently on well-defined problems and systems.
- Consistently delivers reliable, repeatable results with attention to detail.
- Applies documented standards and contributes improvements when gaps are identified.
- Communicates clearly with both technical and non-technical stakeholders.
- Demonstrates a customer-service mindset and strong operational discipline.
- Actively seeks to reduce manual toil through incremental automation and process improvement.
Nice to Have
- Exposure to compliance or audit-related IT processes (SOC 2, SOX, ISO).
- Experience working in a regulated or high-growth environment.
- Familiarity with infrastructure-as-code concepts or tools.
What being at Betterment means for you
We change lives
Join a community of innovators working to transform financial outcomes for real people. Your work will make an impact, always laddering up to our mission: making people's lives better.
We set audacious goals
We set them for the company, our customers, and ourselves—and we won’t stop until we reach them. We don’t just show up; we give our all, then celebrate our wins.
We value all perspectives
When we collaborate, we're at our best. We believe diverse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community.
We invest in you with:
- A competitive suite of benefits, including: medical, dental, and vision insurance; life and AD&D insurance; STD and LTD benefits, including infertility support and World Professional Association for Transgender Health approved benefits; and generous parental leave.
- Flexible paid time off (and encouragement to use it!)
- Meaningful opportunity for community building through our 7 Employee Resource Groups
- Empowerment to own and lead change and affect the business
- Dedicated professional development opportunities
- Lunch from our in-house chef at our NYC headquarters
What happens next
We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues.
In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions.
On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency. As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that, as we usually receive an overwhelming number of applications for open positions, we’re unable to offer individual feedback during the interview process.
We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you through the interview process!
Betterment is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter.
Please note that in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Come join us!
We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law.
E-Verify Statement
Betterment participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.
E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)
CPRA Language - CA Applicants ONLY
We collect and store personal information for the purposes of candidate tracking (for this role and future opportunities). The information you provide in the course of completing your application will be kept for up to 24 months. We use tools provided by third-party service providers but do not share candidate information for any purpose other than for recruiting. To access the data that is collected, request deletion or to make updates to your candidate profile, please email team.hire@betterment.com.