IT Systems Engineer

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, leverage AI to amplify our impact, and achieve results—together, from anywhere.

Our Tech Stack 

• Okta
• JAMF/Intune
• Google Workspace
• Office 365
• Mimecast
• Macbooks / Windows Devices
• FreshService / ITSM
• Cisco Meraki
• Koerber One WMS
• Slack

What the Role Is

Babylist is looking for an IT Systems Engineer to join our IT Team as a technical expert and strategic partner. Your primary function will be to support both our Columbus fulfillment center operations and our corporate IT infrastructure, two distinct environments that require different approaches but unified excellence.

In this role, you'll configure, deploy, and maintain all connected devices across our organization, from our fulfillment center in Columbus, OH to corporate teams nationwide. You'll also provide critical support to our Corp IT Help Desk across multiple time zones, ensuring seamless operations wherever our teams work. This means building automation that eliminates manual work, continuously improving our managed IT systems, and serving as an escalation point for complex technical challenges. You'll be essential to the continued development, deployment, and ongoing support for both fulfillment center and corporate IT - driving innovation and ensuring our infrastructure scales with our growth. This is hands-on engineering work with significant strategic impact, perfect for someone who loves solving complex problems and making technology work better for everyone.

Who You Are

• You bring 4-6+ years of hands-on experience supporting and troubleshooting Windows and Mac OS environments at scale, with deep expertise in both corporate and warehouse/distribution settings including Android wireless handhelds, network printers, and specialized operational technology
• You have 4-6+ years administering enterprise SaaS platforms, with demonstrated expertise in Google Workspace and Okta (SSO, Lifecycle Management, Workflows), and you've successfully deployed and managed identity providers (IDP) and MDM systems (JAMF or Intune) including the full lifecycle of user provisioning, access management, and device configuration
• You're proficient in shell scripting (Bash or PowerShell) and have built production-ready automation that measurably improved efficiency, and you have experience with Asset/Inventory Management and hardware lifecycle planning
• You have working knowledge of Warehouse Management Systems (WMS) and understand the unique IT requirements of distribution operations
• Bonus points for experience with Cisco Meraki, Koerber One (formerly HighJump WMS), EDR/XDR, SOC experience, or cloud platforms (Azure/GCP/AWS)
• You translate complex technical concepts into clear, accessible language for non-technical audiences and thrive in collaborative environments with a "strong opinions, lightly held" approach to technical discussions
• You're driven by problem-solving, bringing both creativity and technical rigor to challenges, and you're passionate about continuous improvement—actively seeking opportunities to enhance systems and processes
• You're comfortable rolling up your sleeves when systems need hands-on attention, you support your team during critical incidents, and you're energized by mentoring others and helping teammates grow their technical skills
• You're available during core business hours with flexibility for critical support across time zones, including participation in on-call rotation
• You're comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations
• You embrace using technology to enhance your work while keeping people at the center

How You Will Make An Impact

• Engineering & Architecture: Design, implement, and maintain IT systems across both fulfillment center and corporate environments, with a focus on scalability, security, and automation. You'll be responsible for the ongoing evolution of our tech stack, ensuring it meets current needs while anticipating future requirements
• Automation Leadership: Drive automation initiatives across the IT organization. Build scripts and workflows that eliminate manual processes, reduce ticket volume, and improve the employee experience. You'll identify opportunities for automation and lead their implementation
• Technical Support Excellence: Provide expert-level troubleshooting for Windows, Mac OS, Android wireless devices, printers, and integrated applications. Serve as an escalation point for complex technical issues, ensuring rapid resolution with lasting solutions
• Fulfillment Center Operations Support: Partner closely with our Columbus fulfillment center team to ensure seamless IT operations during business hours. You'll understand the unique needs of distribution center technology and ensure our systems support efficient fulfillment operations
• System Administration: Manage and optimize our core IT platforms including Okta, JAMF/Intune, Google Workspace, Office 365, Mimecast, FreshService, Cisco Meraki, and Koerber One WMS. You'll handle advanced configuration, integration, and security policy implementation
• Process Improvement: Continuously refine IT processes and procedures, identifying inefficiencies and implementing solutions that improve service delivery and system reliability
• Cross-functional Collaboration: Work closely with the IT team to set technical direction, share knowledge, and ensure consistent standards across all systems and environments
• Mentorship: Help develop the technical skills of team members, sharing your expertise and fostering a culture of continuous learning

Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Remote work stipend to set up your office
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

 $124,500 to $149,400

Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.

Important Notices

Interview Process & Consent
Babylist uses AI to record and transcribe all interviews for evaluation purposes in accordance with CCPA and GDPR. By participating in an interview, you consent to this recording and transcription.

Interview Integrity
During the interview process, we're evaluating your individual problem-solving skills, creativity, and approach to challenges. While AI tools like ChatGPT, Claude, and Cursor are part of your daily toolkit once you join Babylist, all interviews, assessments, and take-home assignments must be completed independently. 

You may not use AI tools, third-party services, coaching platforms, or content-farming services during any part of the interview process unless we explicitly permit it. We will clearly communicate when AI tools are allowed for specific assessments.

Any indication of third-party assistance or AI-generated responses will result in immediate disqualification. We may also verify educational credentials through third-party sources—providing false or misleading information will result in removal from consideration.

Official Communication
All communication will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. Verify legitimate opportunities on our careers page.

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