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IT Compliance Analyst

at Five9

Manila, Philippines (Hybrid)

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

We are actively seeking a Compliance and Privacy Analyst. This role is responsible for audits and assessments by both Five9’s audit firm and Five9’s customers.   The role will also be responsible for auditing, monitoring and reporting on the overall maturity of compliance with data protection laws, regulations and standards.  The role will partner with the business to driving remediation and improvement to address compliance gaps.  This role requires in-depth knowledge in the areas of IT audit and regulatory compliance. You will utilize your strong communication, analytical and troubleshooting abilities to quickly identify opportunities for improvement and propose new strategies.

Key Responsibilities:

  • Respond to RFPs, RFQs and Vendor Security Questionnaires as they relate to data protection, security and compliance practices within Five9
  • Perform annual IT audit procedures including Third-Party Partner and Vendor Assessments, Internal control audits and testing of control design and operating effectiveness
  • Facilitate Annual Five9 SOC2 Type2 Audit
  • Partner with Partners and Vendors to drive remediation of all Third-Party Assessments         
  • Evaluate and test the design and operating effectiveness of Cloud Operations controls
  • Identify control deficiencies and weaknesses and drive required remediation or improvements
  • Create, manage and report on corrective action plans (CAPs) assigned to various business units
  • Investigate reports of non-compliance and provide recommendations for corrective actions
  • Document and report and drive remediation of compliance issues and incidents
  • Ability to research, document and propose impact of country and region-specific Telecommunication, Business, and Privacy Laws and Regulations
  • Partner with Five9 Commercial to support all Five9 Security, Privacy and Compliance questions.
  • Develop communications for executive-level reporting
  • Manage a process for continuous improvement of Cloud Operations Controls
  • Assist with Customer audits



  • Experience in the area of IT Security and Privacy Compliance, IT audit, IT risk management
  • Bachelor’s degree in Information Technology, Management Information Systems or equivalent
  • ISACA CISA, CISM, CRISC, (ISC)² CISSP certification, or IAPP CIPT certification recommended
  • Understanding of control requirements associated with regulatory compliance including EU GDPR, SSAE 18 SOC, HIPAA, GLBA, CCPA and PCI DSS

 #LI-Remote #LI-JM2

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

View our privacy policy, including our privacy notice to California residents here:  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.


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