IT Asset Management Data Analyst (ServiceNow)

at SoFi

CA - San Francisco, NY - New York, UT - Cottonwood Heights, WA - Seattle

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role:

At SoFi, we are redefining the way financial services power human potential and we know that great technology management is at the heart of that mission. We are building a world-class IT Asset Management (ITAM) program on ServiceNow and are seeking a highly skilled ITAM & CMDB Admin to configure, maintain and support the ServiceNow SAM, HAM, APM and CMDB modules and support day to day operations.

In this critical role, you will be a ServiceNow ITAM subject matter expert who has configured, maintained and monitored HAM Pro, SAM Pro, CMDB and APM modules in complex enterprise environments and can support the establishment and maturation of the ITAM function. You will bring deep expertise in ServiceNow and its integration with systems of records for asset lifecycle and CMDB. You will collaborate with internal teams across technology, cybersecurity, governance, and the business to support a best-in-class ITAM ecosystem that ensures compliance, optimizes costs, and supports SoFi’s dynamic growth.

This is your opportunity to leave your mark on a high-visibility, high-impact function in one of fintech’s most innovative environments.

What You’ll Do

Design and Maintenance: Design, implement, and maintain the CMDB data model, ensuring it aligns with the business's IT infrastructure and the Common Service Data Model (CSDM).
Data Integrity and Governance: Develop and enforce governance policies to ensure the accuracy, completeness, and health of CMDB data. This includes defining data standards, managing relationship mappings between Configuration Items (CIs), and resolving data conflicts.
CMDB Discovery: Configure and manage ServiceNow Discovery to automatically populate the CMDB with CI data.
Integrations: Configure and maintain integrations with external systems to ensure the CMDB and ITAM data are always current and accurate
Cloud Asset Management: Integrate with cloud platforms like AWS, Azure, and Google Cloud to track and manage cloud-based assets.
Reporting and Dashboards: Create and maintain CMDB health dashboards and reports to provide actionable insights for IT and business stakeholders.
Asset/CI Lifecycle Automation: Automate the entire asset lifecycle, from procurement and deployment to maintenance and decommissioning, using ServiceNow workflows.
Asset Reconciliation: Define processes and implement automation for asset reconciliation
Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro): Design, configure and maintain the modules and provide guidance and training to fully leverage their functionality.
Development efforts: Define requirements, collaborate with the ServiceNow developers, validate the results and production implementation of forms, business rules, automation, workflows and custom integrations.

What You Bring

Minimum 5 years of SME experience in ServiceNow HAM Pro, SAM Pro, CMDB and APM modules
Background in Financial services or regulated industries strongly preferred
Deep understanding of ITAM best practices, hardware lifecycle management, and compliance frameworks.
Deep knowledge of the Common Service Data Model (CSDM)
ServiceNow Administrator certification (or equivalent ITAM certifications)
Analytical expertise paired with a data-driven approach to problem-solving.
A passion for continuous improvement and automation of manual tasks.
Expertise and experience in building a highly complete and accurate CMDB
Exceptional communication, negotiation, and stakeholder management skills across technical and non-technical audiences.
Experience in ServiceNow development is a plus.
Bachelor's degree in Information Technology, Business Administration, or a closely related field.

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.