International Solutions Engineer

at Crunchtime

Dubai, United Arab Emirates

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

About the role:

As a Solutions Engineer II, you will play a critical role in the success of our organization by supporting our Gulf Cooperation Council (GCC) sales team with aligning Crunchtime’s solutions to meet the business needs of our customers. You will be responsible for the technical evaluation of our solution, including deep discovery to understand each customer’s goals, challenges and business pain, collaborating with sales and leadership on strategy and presentations, and developing creative, story-based product demos that are tailored to each customer and focused on the value that our solution brings to the customer. The Solutions Engineer II is an individual who is self-motivated, enjoys working in a team-selling environment, and is eager to make a positive impact.

What you'll do as a Solution Engineer:

Partner with Account Executives to understand customers needs and requirements, and develop a strategy to position Crunchtime’s solutions to meet those needs

Prepare and deliver technical presentations tailored to the business needs and goals of existing and prospective customers
Provide a deep level of product knowledge and skillfully answer technical and functional product questions as part of the sales cycle
Deliver tailored solution demonstrations geared towards the prospects current pain and future state value
Lead technical discussions around enterprise architecture including integration strategies
Work closely and collaborate with cross-functional teams including sales, product management, marketing, and customer success
Prepare and communicate responses to RFPs
Support Marketing events including webinars, conferences and trade shows

What we're looking for:

Previous experience in pre-sales as a solution or sales engineer
Exceptional verbal and written communication skills including the ability to build and deliver compelling presentations including written, oral and presentation
Strong leadership skills leveraged to own and lead all technical aspects of the sales process.
Experience working within sales methodologies
Ability to simultaneously manage multiple accounts and opportunities
Motivated, positive, professional, and enthusiastic attitude
Track record of successful sales performance
Minimum of 3 years of professional experience
Travel, as necessary, including international
Native level language fluency in both Arabic and English
Bachelor’s Degree

Nice to haves:

Previous experience supporting cloud sales in the hospitality industry
Experience with Inventory Management, ERP, LMS, and/or operations execution solutions
Experience with the Demo2Win or other solutions engineering methodologies
Technical skills including basic programming in web-based technologies

What you'll get:

All statutory UAE employee benefits provided via Rippling’s EOR
Flexible PTO
10 weeks of paid parental leave
Paid UAE public holidays, plus additional company-wide holidays
Private medical insurance
Dental and vision benefits

Equal Employment Opportunity Statement

At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.