In-Home Care Admin Coordinator

The Clover Care Services organization delivers proactive support and care to our members through our clinical Clover Home Care teams, and quality improvement services to our aligned providers through our practice engagement team. Clover has built one of the most proactive, data-driven health care services platforms and is excited about how technology impacts our ability to bring transformative results to both patients and providers.

As a In-Home Care Admin Coordinator, you will:

• Answer member calls, demonstrating our value of caring as you work to assist members and escalate appropriately based on protocols for emergent, urgent and non-urgent calls. 
• Receive inbound warm transfers from other Clover teams.
• Confirm patient appointments for provider schedules.
• Outreach patients not recently seen to ensure continuous care.
• Prepare travel routes for clinicians based on daily scheduled visits.
• Communicate effectively with care team members via team huddles and EHR documentation. 
• Navigate multiple computer platforms throughout the day.
• Ensure team escalations are addressed timely and accurately. 
• Other administrative duties as assigned.

You should get in touch if:

• You have high School Diploma and/or GED.
• You are bilingual in English/Spanish (strongly preferred).
• You have direct experience working in the healthcare setting, bonus points if in an ambulatory/outpatient practice.
• You have strong administrative and computer skills, especially Google Apps (Mail, Calendar, Sheets, etc).
• You have experience working with an EHR and/or Carelink. 
• You have customer service experience answering a large volume of incoming calls.

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Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive hourly rate. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, company holidays, access to mental health resources, and a generous time-off policy.
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

A reasonable estimate of the base salary range for this role is $45,000 to $55,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.