Implementation Specialist (Contractor) – Caper Deployments

at Instacart

(Primary) Allentown, Harrisburg, Scranton/Wilkes-Barre

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

Instacart is seeking a reliable and execution-focused Implementation Specialist to support Caper Cart deployments across retail partners. This role is critical in enabling scalable, high-quality launches by providing in-store support for testing, training reinforcement, and launch execution. The Implementation Specialist Specialist works closely with Implementation and Operations teams to ensure carts are fully functional, store teams are supported, and launches are set up for success. This role is designed to provide local, in-market support for deployment execution, complementing the Implementation team’s focus on site visits and training.

About the Job

In-Store Execution Support

Support end-to-end testing of Caper Carts to ensure full functionality ahead of launch
Assist with cart setup, staging, and validation to ensure readiness for customer use
Execute key in-store tasks aligned to deployment timelines and checklists

Launch & Post-Launch Support

Provide on-site support during launch to troubleshoot issues in real time
Assist customers and store teams with Caper Cart usage as needed
Reinforce best practices to drive early adoption and smooth customer experience

Training Reinforcement

Support Implementation team by reinforcing training with store associates
Help ensure store teams are confident in core workflows (checkout flow, cart usage, troubleshooting basics)
Assist with “train-the-trainer” execution where applicable

Operational Excellence

Maintain cart readiness, including charging, cleanliness, and proper placement
Identify and escalate issues related to hardware, software, or store operations
Provide feedback to Implementation and Operations teams on store performance and opportunities for improvement

Cross-Functional Collaboration

Partner with Implementation Managers and Ops Leads to execute deployment plans
Support communication between store teams and internal stakeholders during launch, including across multiple deployment locations as needed.
Adapt to evolving deployment strategies and support continuous improvement efforts

About You

Minimum Qualifications

You are hands-on, detail-oriented, and thrive in fast-paced environments
You are comfortable working independently while staying aligned with a broader team
You enjoy working directly with store teams and customers to solve problems
You take ownership of your work and contribute to successful, high-quality launches
Experience in retail, field operations, or customer-facing roles
Strong communication and problem-solving skills
Ability to work independently in a fast-paced, in-store environment
Comfortable with light technical troubleshooting and learning new tools
Ability to travel in-market (within 2 hours) regularly
Flexibility to travel out-of market (within U.S.) up to 40% of the time

Preferred Qualifications

Experience supporting retail technology or in-store deployments
Familiarity with training or onboarding store teams
Prior experience in contractor or field-based roles

Hourly Rate - $40-$46/hour