Implementation Engineer

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.  

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business. 

About The Role

When large enterprise customers acquire new software, the best way to ramp to productivity often involves a personal touch from resources who know the platform inside and out. This role’s main responsibility is to engage with customers to deliver outstanding enablement, implementation and optimization services for their ThousandEyes deployment. 

You'll need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture. You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization. You'll need to be a generalist who's polished and easy to put in front of a wide variety of customer roles.

** We are looking for candidates who are already based in Mexico or Mexico City**

What You’ll Do

• Guide customers on deploying and implementing the ThousandEyes product

• Implement ThousandEyes in customer environments in an efficient and cost-effective manner

• Engage with customers to deliver product implementation and integration services

• Lead many projects concurrently understanding current and future action items

• Delivery of training and industry best practice discussions

• Build value-based relationships with customers, leading to referral and renewal

• Leverage enterprise data analytics to track and report on customer engagement

• Contribute to best practice creation and maintenance

• Track and report on utilization and work performed

• Special projects as assigned

• Identification of potential product/services upsell or cross-sell opportunities

Qualifications

• A standout "customer first" attitude

• Bachelor’s or advanced degree in a technical field, or equivalent working experience

• At least 7-10 years working in a customer-facing role

• Project management and consulting experience

• Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc. )

• Experience with Cloud/SaaS software products is a plus

• Experience maintaining or implementing LAN/WAN environments

• Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs

• Experience with at least 1 programming language (Java, Python, JavaScript, etc.)

• Outstanding communication and problem-solving skills

• Deep technical acumen

• Enjoy a fast-paced, multifaceted environment

• Able to prioritize and accomplish tasks in tight timeframes

 

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.