GTM Systems Analyst

at Figma

CA • New York, NY • United States, San Francisco, United States

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

The GTM Systems Analyst is responsible for optimizing, scaling, and governing Salesforce to support various cross functional teams. This role combines business analysis, systems expertise, data stewardship, and cross-functional partnership to drive operational excellence across Sales, Customer Experience, Marketing, Legal, Product and Finance.

This individual operates independently, understands complex initiatives end-to-end, and serves as a trusted advisor to business stakeholders on CRM automation, reporting, and process design.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

Serve as the primary point of contact for Salesforce operational and process questions across Sales, Marketing, Customer Experience, Legal, Product, and Finance, ensuring timely and structured resolution of requests
Triage, investigate, and resolve Salesforce inquiries, identifying root causes of recurring issues and implementing scalable process improvements
Define, document, and maintain standardized Salesforce workflows to reduce ambiguity and improve cross-functional efficiency
Partner with Salesforce Developers to scope, test, and deploy system enhancements, ensuring work is tracked, validated through UAT, and released on schedule
Maintain Salesforce data integrity by auditing data quality, refining data governance processes, and monitoring system updates that impact customer records
Drive Salesforce adoption by improving user experience, building reports and dashboards, and maintaining clear system documentation
Balance day-to-day support with strategic initiatives, managing multiple concurrent projects and release timelines

We'd love to hear from you if you have:

3+ years of experience as a Salesforce Administrator in a Sales or Revenue organization
Hands-on experience configuring Salesforce, including custom objects, formula fields, flows, validation rules, reports, and dashboards
Experience supporting CPQ, Revenue Cloud, or similar quote-to-cash workflows
Working knowledge of Salesforce data architecture and basic proficiency in SOQL or SQL
Demonstrated experience managing multiple concurrent projects and system enhancements independently
Experience creating and maintaining system documentation for technical and non-technical collaborators

While not required, it’s an added plus if you also have:

Salesforce Administrator or related certifications
Experience supporting a SaaS go-to-market business model
Experience working in a SCRUM or agile environment
Familiarity with Salesforce Revenue Cloud or Partner Ecosystem Management

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range:

$102,000—$215,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.