Global People Support Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe’s Global People Support team (GPS) is a highly collaborative, cross-functional team that drives key support for the People function and all employees globally. We work with many different teams at Stripe. We are nimble and flexible individuals that can wear many different hats. We don’t mind working through ambiguity and love adding organization to chaos. We believe that success is not defined by any one individual, but rather by the collective work of the entire team.

What you’ll do

In Global People Support, you’ll be part of the team that is at the heart of the HR experience at Stripe. In this role, your mission will be to uphold and promote our core values and culture. You will be responsible for managing our Specialized Operations  (US) and Centralized Operations teams (Bangalore), who both partner with front line managers and individual contributors on all things people-related and execute on the coinciding operations processes on the back end. You’ll partner closely with our People leaders and partners on the services we provide for them (processing transactions, responding to inquiries, conducting audits, improving the services we deliver, etc.).

You will instill a culture of strong operational execution across the team, ensuring that processes are not just documented but followed with rigor and precision. You will be the champion for operational excellence, driving the team to move beyond simply identifying issues to owning the root-cause analysis, implementing timely remediation, and ensuring full follow-through.

Responsibilities

•  Guide and develop a team of highly capable Global People Support team members.
• Provide leadership and guidance to the team with a focus on delivering exceptional results, expanding their HR expertise, and building their careers. 
• Partner with the People teams, especially People Partners and the Core Operations team in India, as the primary point-of-contact responsible for aligning on operational goals.
• Be a subject matter expert for the areas we support and serve as a point of escalation.
• Drive process improvement and data-driven decision making.
• Ensure the team delivers quality outcomes, keeping Stripes at the forefront of everything we do.
• Case management, processing transactions, and ensuring the fidelity of our People data.
• Routinely look around corners, anticipating barriers and identifying areas for improvement and automation.
• Lead and implement end-to-end process improvement initiatives, utilizing data to identify operational friction points, connect disparate processes across the organization, and drive swift, effective remediation.
• Own the successful execution of operational projects and process changes, demonstrating strong follow-through from initial concept to sustained, measured outcomes.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of HR operations and/or shared services experience, preferably with a mix of experience in fast-growing technology companies and more established organizations
• 7+ year(s) of team leadership experience
• Proven ability to partner and influence senior leaders to help drive and align their people strategy and increase business results
• Exceptional customer-centric communication skills, both written and verbal
• Strong analytical and project management skills, proven ability to design clear processes, and a very detail-oriented yet flexible approach to problem solving
• Discretion and judgment handling confidential and sensitive data
• A track record of exceptional operational execution, demonstrating a bias for action and the ability to drive complex initiatives to completion.
• Deep experience in process review, identifying systemic operational gaps, and quickly implementing and validating effective remediation and control mechanisms.

Preferred qualifications

•  PHR or SPHR certification
• Experience processing Workday (or other HRIS system) transactions across HR functions
• Experience with Salesforce (as a case/knowledge management system)
• Technical curiosity and interest in evolving trends in HR products and services