Fraud Lead

Location Details: Pune, India

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

Join our Team

The Fraud Lead role provides vital support to Fraud Managers by encouraging mentorship, guidance, and motivation within the Fraud Detection Analyst team. This developmental leadership position emphasizes collaboration and growth, with responsibilities focused on improving departmental efficiency, ensuring timely queue management, and delivering constructive feedback to help analysts strengthen their skills. The leader responsible for fraud plays a key role in crafting an environment where every team member feels supported, valued, and empowered to succeed!

What you'll get to do...

• Lead and empower Fraud Detection Analysts to maintain all queues within timeframe goals
• Review Fraud Detection Analysts handling errors to ensure adherence to department policies and offer constructive feedback vital to succeed
• Assist Fraud Detection Analysts with questions as they handle their daily processes, including providing responses to raised tickets in a timely manner
• Find opportunities and facilitate hands-on development of Fraud Detection Analysts
• Supervise mandatory coaching as defined by the Department Level Corrective Action Process
• Head training initiatives, including new hire onboarding, maintaining accurate procedures outlined in training materials and preparing new/recurring topics for team settings
• Assist with administrative duties including, but not limited to, supervising downtime for meetings, sanctioned country handling etc.

Your experience should include 

• 1+ years of experience in Fraud Detection
• Multi-tasking and interpersonal skills is a requirement
• Exceptional problem-solving ability & troubleshooting skills
• Go getter, should be able to think independently and make tough decisions with little supervision
• Microsoft Office & online research proficiency

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.