Enterprise Applications - Principal Business System Analyst

at Cloudflare

Hybrid

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Austin

About the Role

We are seeking a highly skilled and experienced Oracle Fusion Cloud Senior System Administrator to join our Enterprise Application Team and our ERP Transformation Program. In this critical role, you will be instrumental in the successful deployment, ongoing maintenance, and optimization of our Oracle Fusion environments (ERP, EPM, GTM, OIC) . You will leverage your expertise in Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud (OIC), and robust security practices to ensure the stability, performance, and security of our core business applications. If you thrive in a complex, fast-paced environment and are passionate about driving operational excellence, we encourage you to apply.

What You’ll Do

Environment Management: Lead the creation, configuration, and maintenance of Oracle Fusion environments across Sandbox, QA/Test, and Production instances, ensuring alignment with project lifecycles and business requirements.

Environment Strategy: Managing our full environment landscape (e.g., Production, Sandbox, Test, Dev).
Quarterly Updates: Coordinating the quarterly updates from Oracle with the Oracle Application Architect, across IT and the Business.

Cloud Infrastructure (OCI): Administer and optimize Oracle Cloud Infrastructure (OCI) components relevant to Fusion, including compute, storage, access management.
Integration Management (OIC) and Data Management: Collaborate with integration teams to manage and monitor integrations built using Oracle Integration Cloud (OIC), ensuring seamless data flow between Fusion ERP and other enterprise systems.

Integration Monitoring: Monitoring integrations, built on Oracle Integration Cloud (OIC) including troubleshooting failed data transfers or API calls.
Data Management: Managing data imports/exports using tools like FBDI (File-Based Data Import), and troubleshooting data load errors.

Security & Access Management:

Role-Based Access Control (RBAC): Creating, managing, and customizing job roles, data roles, and security profiles.
User Provisioning: Onboarding new users and ensuring they are assigned the correct roles based on their job function.
Segregation of Duties (SoD): Working with our Internal Audit Team and Business Teams to implement and enforce SoD rules.
Security Audits: Using RMC, regularly running reports on user access, identifying "super-users" or conflicting roles, and supporting internal and external audits as part of quarterly access review process (QAR)
Single Sign-On (SSO): Managing the configuration and synchronization of users between Oracle Fusion and our corporate identity application.

Service Management and Oracle Liaison

Oracle Service Requests (SRs): Own logging, managing, and escalating service requests with Oracle Support for any bugs, performance issues, or configuration questions.Service Notifications: Acting as the primary point of contact for all service notifications from Oracle regarding maintenance, updates, or outages.

Monitoring & Performance: Using Oracle provided dashboards to monitor application performance and service health.
Troubleshooting & Support: Provide expert-level troubleshooting and resolution for complex technical issues related to Oracle Fusion ERP, OCI, and OIC, collaborating with Oracle Support as needed.
Documentation: Create and maintain comprehensive documentation for system architecture, configurations, processes, security policies, and troubleshooting guides.
Collaboration: Work closely with Business Teams, IT Teams, and 3rd party partners to support new requests and ongoing operations.
Strategic Input: Contribute to architectural discussions, capacity planning, and future roadmap development for our Oracle Fusion landscape.

What You Bring

Bachelor's degree in Computer Science, Information Technology, or a related field.
7+ years of experience in Oracle ERP system administration, with at least 4+ years specifically focused on Oracle Fusion ERP and OIC.
Proven expertise in creating and managing Oracle Fusion ERP environments (Sandbox, QA, Production).
Strong hands-on experience with Oracle Cloud Infrastructure (OCI), including familiarity with IaaS and PaaS services relevant to Fusion ERP deployment.
Solid understanding and practical experience with Oracle Integration Cloud (OIC) for enterprise integrations.
In-depth knowledge of Oracle Security features, role management, data security, and audit capabilities within Fusion ERP.
Demonstrated understanding and application of general cloud security principles (e.g., shared responsibility model, least privilege, data encryption, network security in cloud environments).
Experience with upgrades and performance tuning of Oracle Fusion ERP.
Familiarity with SQL and PL/SQL for data analysis and troubleshooting.
Excellent analytical, problem-solving, and communication skills.
Ability to work independently and as part of a collaborative team in a fast-paced environment.

Examples of Other Desirable Skills, Knowledge and Experiences

Relevant Oracle Cloud certifications (e.g., Oracle Cloud Infrastructure Certified Architect, Oracle Fusion Cloud ERP Implementation Specialist).
Experience with other Oracle PaaS services.
Working with 3rd party managed service providers (MSPs).
Familiarity with ITIL best practices.
Experience in a Fortune 500 or large enterprise environment.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.