Disbursement Operations Administrator - Term role
at Benevity
Alberta, Calgary, Canada
Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
High-Level Overview
Our Operations team in Calgary is looking for a proactive Disbursement Operations Administrator to join our fast-paced environment. Ideal candidates are self-motivated, collaborative, and adaptable. In this role, you will investigate payment statuses on behalf of our nonprofits and clients, process rejected payments, help process disbursements to nonprofits, and support the Operations team with a variety of client requests and daily operational tasks.
You thrive in ambiguous environments and are naturally curious — able to quickly learn new tools with minimal documentation and spot trends or issues. Your attention to detail and strong communication skills will be key to your success here.
PLEASE NOTE: this is a term role
What you'll do:
Disbursement Resolution & Optimization
- Investigate and resolve outstanding disbursement issues.
- Manage the administration and verification of monthly donation disbursements to nonprofits.
- Create documentation and training materials to maintain compliance and support disbursement operations.
- Liaise with cross-functional teams to communicate issues and drive problem-solving.
- Identify and propose process enhancements, contributing to a culture of continuous improvement with client experience at the forefront.
- Support Accounts Payable tasks using Oracle ERP.
Stakeholder Collaboration & Communication
- Build and maintain strong relationships with key Operations and Support stakeholders.
- Partner with banking partners to address outstanding payment questions.
- Coordinate with internal teams to follow up on client and nonprofit inquiries.
What you'll bring:
Education & Experience
- A Bachelor's degree or equivalent education and experience.
Analytical & Problem-Solving Skills
- Strong critical thinking skills and a creative approach to problem-solving.
- Solid analytical ability with a commitment to accuracy and quality.
- Exceptional attention to detail.
- Clear communication skills, with the ability to present findings to non-technical audiences.
Technical Proficiency
- Proficiency in the MS Office Suite, with advanced Excel skills.
- Preferred: Experience with an Enterprise Resource Planning (ERP) system, such as Oracle ERP.
- Asset: A technical mindset with experience leveraging AI for process improvement.
- Asset: Experience with global disbursements or international payment processing.
Organizational Skills
- Strong organizational skills with the ability to manage multiple priorities under tight deadlines.
- Able to work independently and take ownership of tasks.
Discover your purpose at work
We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.
Where We Work
At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.
Join a company where DEIB isn’t a buzzword
Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.
We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.
That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.