The Community You Will Join:

No global movement springs from individuals. It takes an entire team united behind something big. On the Disaster Response Team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and that’s why we’re working so hard to build the world’s most loyal travel community.

Together, our team provides support to more than 100 million lifetime guests and 3 million listings in over 191 countries. We work hard, we laugh a lot, and we’re committed to creating a world where anyone can belong anywhere. 

The Difference You will Make:

As a Disaster Response Coordinator within the Global Crisis Management team, you will play a pivotal role in a dynamic team dedicated to mitigating the impact of unexpected events by preparing, acting decisively, and doing what is right for all of our stakeholders.

A Typical Day: 

Global Incident Response

• Review incoming incident notifications and complete proactive research to monitor incidents and events globally
• Determine which incidents warrant a response, and what that response should be
• Use internal tools to promptly inform both our internal and external communities as needed
• Draft and coordinate the delivery of preparedness and response messaging for both external and internal audiences
• Recognize the need to make critical business decisions that consider the tradeoffs and benefits of potential options

Cross-functional Collaboration and Partnership

• Effectively participate in incident response with cross-functional teams
• Serve as Point of Contact for the GCM Disaster Response team’s responsibilities and actions
• Provide critical updates to stakeholders

Operational Execution

• Actively participate in product and process improvement efforts and collaborate with the operations manager to develop recommendations for improvements
• Other duties as requested or assigned

Your Expertise:

• Communication and Presentation: Exchange complex information and ideas effectively, adapting to a range of audiences. Pay careful attention to detail in written and spoken communications. Build credibility, trust and connection through communication.
• Strategic Mindset: Develop processes improvements and best practices considering long term needs and solutions.
• Problem Solving and Managing Complexity: Consider all of the factors at play, including financial, brand, and customer satisfaction risks when deciding how we should respond to an incident. Implement a clear strategy for tackling complex problems. When needed, develop new and creative ways of working that address stakeholder needs and existing gaps.
• Influence: Considers others' interests and needs in order to address them more effectively. Find ways to win others over to their perspective or adopt their ideas, or take action based on their suggestions. Take the time to make a case, negotiate, or argue a perspective in an effort to change others' thoughts or perspectives.

Qualifications: 

• At least one year of experience at Airbnb
• Excellent written and verbal communication
• Strong knowledge of internal tools and policies
• Experience responding to disasters and crises
• Ability to work weekends
• Availability to travel occasionally as required
• Ability to work unexpected hours as needed

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.