Director, Product Management

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

 

The Team & Role

Zuora’s Payments team is at the center of our strategy to enable customers to maximize revenue and minimize risk in the Subscription Economy. Payments are no longer just a back-office function but a strategic lever for growth, customer experience, and operational efficiency. As Director of Payments Product Management, you will lead a team driving Zuora’s payments roadmap; everything related to payments gateway and payment method coverage, orchestration, merchant experiences, operations, and optimization. You will set product vision, align closely with engineering, Go-To-Market, and strategic partners to ensure that Zuora continues to evolve as an AI-forward, performance-driven payments platform.

 

This is a high-visibility role with direct impact on company growth and customer outcomes. You will partner with executive leadership to establish strategic direction, ensure operational effectiveness, and cascade goals across your team of PMs. You will reconcile multiple stakeholder views to drive business results and balance customer needs, business priorities, and technical feasibility.

 

This is a location specific position that requires you to come into the office regularly to be most effective. 

What you’ll do

• Establish and drive the Payments product strategy, aligning with company objectives and market opportunities.
• Lead and grow a high-performing team of product managers, setting clear outcomes and ensuring accountability.
• Partner with enterprise merchants, sales, and account teams to gather use cases and translate them into impactful product features.
• Build and execute on the product roadmap for payment processing, enabling merchant success and reducing friction.
• Partner with engineering, business analytics, finance, program management, legal, and external banking/network partners to deliver features collaboratively and inclusively.
• Ensure payment products meet global compliance and regulatory requirements (PCI-DSS, PSD2, etc.) while supporting innovation.
• Drive prioritization decisions through clearly defined goals, metrics, and KPIs.
• Own Zuora’s payment APIs and approval rate analytics, improving transaction performance and routing strategies.
• Deliver new capabilities for merchant onboarding, integration, checkout flows, tokenization, fraud controls, and card network interactions.
• Expand Zuora’s reach by launching payment products in multiple geographies and supporting adoption across our customer base.

 

Your experience

• 10+ years in product management, with at least 5 years leading payments-related products (orchestration, gateways, fraud, processing, collections, AR automation).
• Prior experience with card processing, 3DS, CIT/MIT frameworks, tokenization, and payment networks.
• Proven experience in transaction cost analysis and initiatives to reduce processing expense.
• Skilled in customer-centric product development, translating enterprise merchant needs into scalable solutions.
• Strong ownership and execution track record, including launching products with external network and banking partners.
• Hands-on experience improving checkout flows, managing SDKs, and merchant-facing payment solutions.
• Familiarity with PCI-DSS, digital wallets, and no-code platforms.
• Deep knowledge of approval rate optimization, routing, and payments analytics.
• Technical fluency with REST APIs, microservices, and client-server models.

 

Nice to haves:

• Experience in SaaS, B2B, or subscription-focused companies.
• Exposure to AI-driven optimization, fraud prevention, or fintech innovation.
• Experience scaling partner ecosystems and revenue-sharing models.
• Knowledge of post-processing workflows including disputes, settlement, and reporting.

 

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.