Director, Product Management, Growth & Retention

at Udemy

Dublin, Ireland

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About Udemy Business

Udemy Business is at the forefront of global workforce transformation, partnering with organizations around the world to close skills gaps and drive business outcomes through learning. As part of Udemy, we’re committed to helping people and organizations thrive in a rapidly changing world.

About the Role

We are seeking a strategic, innovative, and data-driven Director of Growth & Retention to serve as the Product Line Owner for critical metrics driving the success of Udemy Business. This leader will own and accelerate growth and retention across our global portfolio, with a mandate to maximize ARR and NDRR. You will be instrumental in defining our enterprise product strategy, leading key product initiatives, and crafting seamless upgrade sequences and packaging solutions for our customers.

You will lead a team of talented product managers, work cross-functionally with senior partners in design, research, sales, and customer success, and influence both direct and indirect teams toward shared business goals. You will champion a culture of innovation, inclusion, and career development while translating strategy into tangible results.

What You’ll Do

Serve as the Product Line Owner for Growth & Retention across Udemy Business, responsible for key business metrics (ARR, NDRR, adoption, and engagement).
Develop and execute product strategies that drive net new growth, upsell, and retention within a global B2B environment.
Own packaging and pricing strategy in close collaboration with Sales, Marketing, and Finance, leveraging segmentation and market insights to design value-based offerings and seamless upgrade paths.
Partner closely with research teams, engaging directly with customers to deeply understand industry needs, business context, and user behavior; use these insights to inform and validate product strategy.
Use data, experiments, and customer feedback to define and iterate on product initiatives that accelerate adoption and deliver measurable ROI for customers.
Partner deeply with design, user research, engineering, and GTM teams to deliver exceptional enterprise customer experiences.
Drive global product launches and enhance enterprise readiness, with an understanding of the unique needs of multinational organizations.
Serve as a thought partner and trusted leader to executive stakeholders, delivering clear recommendations, dashboards, and business cases to support investment decisions.
Lead, develop, and inspire a team of product managers, fostering a high-performance, inclusive team culture, and investing in career growth.
Influence broader cross-functional teams and establish alignment across key partners to ensure execution of growth and retention strategies at scale.
Stay informed about emerging technologies (including AI and automation) and trends in learning and talent tech, proposing ways to leverage innovation for measurable business impact.

About You

8+ years of product management experience in B2B SaaS organizations, including at least 3 years in a leadership role managing product teams.
Proven success developing and executing growth and retention strategies with demonstrable impact on ARR and NDRR.
Expertise in packaging, pricing, customer segmentation, and lifecycle management for enterprise software.
Highly data-driven, with demonstrated ability to turn insights into action and experimentation at scale.
Strong facilitator and influencer, able to align cross-functional partners and present clearly to executive audiences.
Experience working with global or multi-region products and navigating the complexity of launching and scaling in diverse markets.
Passion for developing people and building a healthy, high-performing culture.
Familiarity with AI and its application in enterprise/SaaS contexts.
Experience with learning, HR tech, or workforce transformation technology is highly preferred.
Excellent organizational, strategic thinking, and communication skills.
Ability to flex working hours on a part time basis to achieve partial overlap with stakeholders in US

10/31/2025 application deadline

Why work here?

You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?

Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Information regarding data privacy is available within the Udemy Careers Privacy Notice.