Director, Partner Operations

at Crunchyroll, LLC

Los Angeles, United States

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

The Director, Partner Operations, will be a strategic leader driving the successful execution, optimization, and evolution of high-impact, multi-territory a la carte (ALC) channel launches for our streaming platform. You will oversee end-to-end partner operations and embed scalable practices across partner operations, remediation, and reporting. With expertise in partner management and content delivery ecosystems, this Director will align teams, steer complex global initiatives, and ensure best-in-class partner experiences from launch through sustainment.

Responsibilities:

Strategic Leadership: Lead the vision and roadmap for a la carte channel launches, including reporting, partner remediation, and lifecycle optimization. Guide launch strategy with an eye toward global scalability and operational efficiency.
Team Management: Mentor the Partner Operations team, promoting a high-performing, collaborative culture. Develop career paths, define priorities, and ensure operational excellence.
Partner Management: Act as the senior liaison with distribution partners and vendors, shaping expectations, negotiating timelines, and driving alignment across initiatives.
Cross-Functional Influence: Partner with Product, Engineering, Content, Legal, Marketing, and external team members to deliver seamless launches across multiple markets and platforms.
Performance Visibility: Guide the creation and refinement of dashboards, reporting tools, and KPIs that track launch health, partner performance, and delivery milestones.
Operational Oversight: Direct the development of robust launch strategies, risk mitigation strategies, and hypercare workflows to ensure quality delivery and sustained partner success.
Process Innovation: Champion continuous improvement efforts to refine workflows, reduce inefficiencies, and build repeatable frameworks that scale with global growth.
Executive Communication: Serve as a trusted voice to leadership, delivering clear and concise updates on launch progress, partner performance, operational risks, and strategic recommendations.

Qualifications:

10+ years of experience in program management, partner operations, or consulting, with a focus on media, streaming services, or digital content ecosystems.
Knowledge of the global streaming landscape, digital supply chain, and content operations from ingestion to distribution.
Experience leading large-scale, multi-region streaming service launch efforts with measurable business impact.
Experience managing and mentoring diverse, and distributed teams.
Experience managing stakeholders with the ability to navigate complex organizational structures and influence senior leaders.
Demonstrated success in launching and optimizing partnerships with third-party platforms or distributors.
Experience promoting data-driven decision making. Including reporting, and risk assessment skills.
Fluent in project management tools and methodologies (e.g., Asana, Airtable, Lucidchart, Smartsheet, Excel).
Familiarity with CMS, MAM, DAM, and rights management systems.
Change agent mindset, with experience leading teams through transformation and operational scale.
Global perspective with a commitment to inclusivity, cultural intelligence, and diverse team collaboration.
Some experience with OTT/CTV storefront guidelines (e.g., Apple, Roku, Google Play, Amazon).
Experience with metadata schema design, artwork packaging, or content delivery spec governance.
Knowledge of localization workflows and territory compliance requirements.
Familiarity with Agile methodologies and hybrid delivery frameworks.
Experience managing vendors, including contract oversight, SLAs, and QA tracking.
Experience managing P&L or departmental budget planning and headcount forecasting.
Experience working with international partners and navigating content delivery in LATAM, EMEA, MENA or APAC.
Bachelor's in Business or comparable education

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
Flexible time off policies allowing you to take the time you need to be your whole self.
Generous medical, dental, vision, STD, LTD, and life insurance
Health Saving Account HSA program
Health care and dependent care FSA
401(k) plan, with employer match
Employer paid commuter benefit
Support program for new parents
Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.

Pay Transparency - Los Angeles, CA

$174,000—$190,000 USD

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

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