Director, Operations Program Management

at Roku

San Jose, United States

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Team

Roku Operations integrates Program Management, Quality, and Technical Operations into a single team that owns results from concept through sustaining. The team is accountable for the roadmap & supplier planning, as well as the new product launch and sustained execution of three of Roku’s critical product lines – Players, Smart Home, and Remotes.

About the Role

We are seeking a Director of Operations Program Management with a strong background in manufacturing, supplier management, and cost optimization to lead a team of senior program managers. Reporting to the Head of Manufacturing Operations, this leader will own complex product initiatives from NPI through sustaining, ensuring operational excellence in product development processes and supply chain metric tracking. The role combines strategic vision with tactical execution, requiring both cross-functional leadership and a hands-on approach to build credibility on the factory floor.

For California Only - The estimated annual base salary for this position is between $260,000 - $290,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you’ll be doing

Strategic and Operational Leadership
Lead program planning and supplier execution for Roku’s Players, Smart Home, and Remote product lines.
Bring Program Management, Technical Operations, and Quality together into a single operating model for the organization.
Keep executives aligned through transparent reporting on readiness, risks, and tradeoffs.
Build repeatable ways of working that improve launch speed and product quality over time.

Manufacturing and Supplier Execution

Collaborate with ODMs and suppliers on production readiness, line bring-up, and ramping to volume.
Drive capacity planning and risk assessments to support stable volume production.
Step in on supplier escalations related to production, yield, reliability, and quality to ensure a rapid recovery.
Spend meaningful time onsite in Asia to build trust and solve problems on the factory floor.

Technical Rigor and Validation

On-site supplier support for NPI development (e.g., Proto, EVT, DVT); ensuring proper engineering rigor and appropriate validation to support product ramp requirements.
Partner with Engineering to bake DFx, repairability, automation, and reliability into design.
Run technical reviews with suppliers covering process optimization, test coverage, root cause, and corrective actions.
Oversee the product qualification checklist to ensure validation and reliability testing, ensuring that products meet performance and quality standards at launch.
Carry lessons learned forward into the next generation of products.

Cost Optimization and Process Improvement

Identify cost-down opportunities in design, materials, and processes.
Lead tradeoff reviews, balancing low-risk savings with higher-payoff, higher-risk options.
Own operational budgets and maintain a clear roadmap of cost-reduction initiatives.
Operational Excellence and Post-Launch Performance.
Track yield, scrap, utilization, and production plan vs actual to hold teams accountable.
Contain and resolve post-launch quality or reliability issues quickly using supplier and customer data.
Build closed-loop processes across Engineering, Operations, and Customer Care to eliminate repeat field issues.

Tools & Systems

Leverage systems, dashboards, and AI tools to improve accuracy, yield, and cost modeling.
Develop predictive insights on cost reduction, supplier risk, and production performance.
Champion digital adoption to replace manual tracking and scale execution globally.

Team Development

Lead and mentor a global team of senior program managers with both technical and operational depth.
Build a culture of accountability, data-driven decisions, and clear communication.
Strengthen collaboration across Operations, Engineering, Supply Chain, Sales, and Finance.

We’re excited if you have

10+ years in operations, technical program management, or manufacturing leadership with direct accountability for product launches
Deep knowledge of manufacturing processes, including FATP, SMT, NPI validation, reliability testing, yield analysis, and supplier capacity planning
Track record of supplier collaboration to drive yield, cost, and quality improvements
Experience with DFx, alternate sourcing, automation, and packaging optimization
Strong leadership and communication skills with the ability to influence executives and align global teams
Bachelor’s degree required; advanced degree in Engineering, Supply Chain, or Business preferred.
The role requires 15-20% international travel.

#LI-SB5

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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