Director, IT
at Betterment
New York, United States
About Betterment
Betterment is a leading, technology-driven financial services company that offers investing and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission: making people’s lives better. We’re headquartered in NYC and offer hybrid NY-based positions (three days/ week in-office).
About the role
Seeking an experienced, innovative Director of Information Technology to define strategy, implement and optimize IT infrastructure, internal systems, enterprise applications, and service delivery company-wide. Responsible for operational excellence, developing an IT roadmap supporting company growth, executing digital and business transformation, and ensuring world-class security, compliance, and efficiency. Acts as both a strategic leadership partner and a hands-on driver of innovation, resilience, and growth. Requires experience with cloud-native infrastructure in regulated industries.
This role is based out of our NYC office. For jobs based out of our NYC HQ, we require in office attendance Tuesday through Thursday, weekly. Below we've reflected the base salary range we would offer for this position. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment’s total compensation package for employees.
- New York City: $170,000 - $210,000
We offer a competitive equity package, health, dental and vision benefits, life and AD&D, short-term and long-term disability insurance, EAP, commuter and parking benefits FSA/HSA, and 401(k) with employer match as well as a flexible PTO policy. This job may also be eligible for variable compensation in the form of a company incentive bonus.
A day in the life
- Lead IT strategy, governance, and compliance to meet industry standards and regulations
- Represent IT in executive forums to influence company strategy and investments
- Oversee collaboration suites, ERP, and HRIS supporting business operations
- Govern identity and access management with Okta and federated systems
- Manage IT budgets and vendors: source, negotiate, review quarterly, and align partner roadmaps
- Drive digital tool adoption through user training, change management, and staff development
- Oversee full IT initiative lifecycle; ensure alignment with business priorities
- Mentor and grow IT Support and Systems Engineering teams, focusing on succession and leadership
- Partner with Engineering, Security, Workplace Experience, and other teams to deliver impactful tech solutions
- Evaluate, select, and implement cloud tech for scale, security, and compliance
- Architect and scale IT infrastructure, SaaS, and collaboration platforms for hybrid/distributed workforces
- Oversee IT’s business continuity and disaster recovery; ensure enterprise resilience
- Define and track IT operational metrics (SLAs, KPIs, resilience benchmarks); ensure reliable, impactful IT services
What we’re looking for
- 10+ years progressive IT experience, 5+ at the leadership level, preferably in cloud-native, high-growth settings
- Deep expertise in enterprise IT: productivity, ERP (NetSuite), HRIS (ADP), security, cloud, and networking
- Knowledge of emerging tech: generative/agentic AI, automation, business continuity/disaster recovery
- Proven experience with IT budget ownership, cost optimization and vendor management
- Successful track record scaling IT for >500-person hybrid/distributed teams
- Experience in highly regulated environments
- Exceptional communication: translate technical concepts for diverse audiences
- Strong leadership and team-building across technical and non-technical groups
- Hands-on experience with ITSM tools, modern IT practices, and SaaS/cloud platforms (AWS, Google Workspace, Atlassian, Okta, ServiceNow, Zendesk)
- Advanced skills: Jamf and Okta, security and compliance frameworks, audit, and controls
- Deep expertise with cloud identity management and endpoint security
- Familiar with compliance frameworks (ISO 27001, PCI DSS, etc.) for SaaS/FinTech companies
- SDLC understanding; capable of strong partnership with Engineering
Nice to haves
- Relevant certifications (CISSP, CISM, AWS Solution Architect, or equivalent)
- SaaS portfolio rationalization and license optimization
- Experience integrating/scaling HRIS/ERP systems (Eg. Workday, BambooHR, NetSuite, Greenhouse)
- Delivery of AI-enabled IT initiatives (AI service desk, copilots, automated governance)
- AV/hybrid collaboration and enterprise event support leadership
- ITIL certification/advanced ITSM training (ITIL v4, Practitioner, etc.)
- Project management certifications (PMP, PRINCE2, CSM)
- Scripting (Bash, Python) for automation/systems management
- RBAC implementation and management across enterprise apps
- Experience leading CAB and incident management
- Familiar with NIST and CIS security frameworks for enterprise IT
What being at Betterment means for you
We change lives
Join a community of innovators working to transform financial outcomes for real people. Your work will make an impact, always laddering up to our mission: making people's lives better.
We set audacious goals
We set them for the company, our customers, and ourselves—and we won’t stop until we reach them. We don’t just show up; we give our all, then celebrate our wins.
We value all perspectives
When we collaborate, we're at our best. We believe diverse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community.
We invest in you with:
- A competitive suite of benefits, including: medical, dental, and vision insurance; life and AD&D insurance; STD and LTD benefits, including infertility support and World Professional Association for Transgender Health approved benefits; and generous parental leave.
- Flexible paid time off (and encouragement to use it!)
- Meaningful opportunity for community building through our 7 Employee Resource Groups
- Empowerment to own and lead change and affect the business
- Dedicated professional development opportunities
- Lunch from our in-house chef three days a week at our NYC headquarters
What happens next
We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues.
In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions.
On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency. As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that, as we usually receive an overwhelming number of applications for open positions, we’re unable to offer individual feedback during the interview process.
We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you through the interview process!
Betterment is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter.
Please note that in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Come join us!
We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law.
E-Verify Statement
Betterment participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.
E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)
CPRA Language - CA Applicants ONLY
We collect and store personal information for the purposes of candidate tracking (for this role and future opportunities). The information you provide in the course of completing your application will be kept for up to 24 months. We use tools provided by third-party service providers but do not share candidate information for any purpose other than for recruiting. To access the data that is collected, request deletion or to make updates to your candidate profile, please email team.hire@betterment.com.