Director, Global Human Resource Operations and Technology

at Cloudflare

Hybrid

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

This hybrid role is based in Austin, TX or a secondary Cloudflare U.S. hub location.

About the Role

Cloudflare is seeking an innovative, collaborative and technically-oriented leader to oversee and drive the company’s Human Resource Operations and Technology organization. As the Company approaches $2 billion in annual revenue, the Director of Global Human Resource Operations and Technology will be joining at an exciting point of growth as Cloudflare plans to scale to $5 billion in revenue, and from 4,500 to 10,000 employees, in the next four years.

Our focus is finding the best people to work at Cloudflare and enabling them to do their best work. As we continue to grow and scale our HR operations, we are looking for a proven leader who is naturally curious about what we do, driven to help our people operations team thrive, and relentless in pursuit of a world class employee experience.

This is an exciting opportunity to own and oversee HR Operations, which requires strong partnerships and streamlined execution of strategic priorities across the broader People team
In this role, you will report to the Vice President, Total Rewards and Shared Services, and our lead global HR operations initiatives. You will partner closely with the People leadership team to develop and implement proactive solutions for a broad scope of activities, ensuring alignment on initiatives and priorities while developing and scaling a global HR operations team.
You will serve as a strategic partner in designing the end-to-end employee experience at scale, with a proven track record for using technology to innovate, creating a world class experience for candidates and employees through the entire life cycle of employment. You will identify ways to innovate and scale current processes to ensure Cloudflare is creating simple, quality experiences for employees and has the infrastructure for continued growth
Our fast growth has created a special opportunity to stretch our team members to acquire new skills and grow on the job. You will help us get better at this by spending time with our people and developing and implementing programs that are responsive to our people’s needs, echoing our values as we continue to grow both regionally and globally.

Responsibilities

Lead the development and implementation of our global operating model for HR Operations, centralizing administration of employee lifecycle transactions, administration, and People programs
Partner with People Team leaders to update our HR Operations strategy and roadmap to help transform our People function and support broader business goals.
Design and lead enterprise-wide change management/communications to drive adoption of People team transformation initiatives
Work across the employee lifecycle to identify ways to innovate and scale current processes to optimize the employee experience for a growing and distributed workforce
Build relationships with key leaders and stakeholders across the organization to influence and align on transformation vision and plans
Lead the use of technology in the Cloudflare People team, including maximizing the use of existing systems including Workday (HRIS) and Greenhouse (ATS). This will require partnering with the Cloudflare IT, which is responsible for all internal systems, and Finance teams related to Payroll, to improve efficiency and effective system integration and use
Transform our employee support process with artificial intelligence-driven solutions and self service tools that empower our global workforce
Support expansion into new countries, ensuring compliance with local employment regulations
Establish HR performance metrics that drive quality and excellence
Lead a highly skilled team, fostering their professional growth and development while cultivating a collaborative and high-performance culture that leads with empathy and curiosity

Minimum Qualifications

Senior level experience leading global People Operations and Technology services with +12 years in senior leadership roles.
Experience with Workday (essential), and other HR systems such Greenhouse and ADP
Proven ability to lead complex initiatives with global and cross-functional executive stakeholders
Skills in leading cross-functional teams through change initiatives associated with HR transformation
Demonstrated experience in taking things from “scrappy” to “scaled” in a high growth, fast paced environment
Demonstrated ability to build relationships and influence senior leadership
Experience in evaluating, developing and implementing operational improvements through automation, AI, and process redesign to enable scalability and velocity
Advanced degree in Business, HR, Finance, Operations, or equivalent experience

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.