Digital Adoption Specialist

at ClickUp

Philippines

ClickUp is revolutionizing the way the world works. As the only all-in-one productivity platform built from day one for true convergence, ClickUp unifies tasks, docs, chat, calendar, enterprise search, and more—supercharged by context-driven AI. While others scramble to bundle fragmented tools or bolt on AI, we anticipated this future and made it our foundation from the start. Headquartered in San Diego with a rapidly expanding global footprint, we empower over three million teams to break free from silos and reclaim their time—saving at least one day every week. Join ClickUp, one of the fastest-growing SaaS companies on the planet, and help millions of users transform the way they work. We’re not just building software. We’re shaping the future of work. Come join us in building the future—together. 🦄

Customer service is our #1 Core Value at ClickUp, and we want users of all sizes to experience the absolute best support interactions they've ever had. Our Digital Adoption Specialists strategically step in at crucial points of the user lifecycle to offer targeted support through Zoom and email, helping users grow within the platform.

As a Growth Support or Digital Adoption Specialist, you'll play a critical role in enabling user success through two mediums - scaled plays and recurring services. Both of which are strategies used to help users scale in the platform and create positive NDR for the business.

Role:

Build a deep knowledge of the ClickUp product to provide targeted support to ClickUp users.
Work closely with users to understand their goals and blockers. Then translate that information into solutions that allow users to continue to scale in the platform.
Provide support to users through both group workshops, 1:1 sessions, and handling tickets.
Proficiency in providing both transactional user support and also client relationship management.

Key Responsibilities:

Understand users business needs and the best application of ClickUp to their process & workflows
Provide exceptional customer service and support to ClickUp customers
Understand & consolidate customer needs and pain points, and provide feedback to internal teams to inform product and feature development
Navigates all available resources to ensure knowledge of feature requests, workarounds, and adherence to documented procedures.
Continuously looks through the lens of providing the best customer experience.
Contribute to the improvement of our scaled plays, team processes, and client-facing support documentation.
Maintains critical knowledge of ClickUp's Ideal Customer Profiles
Build a book of businesses in our micro managed services.
Ownership of tickets

Qualifications:

Bachelor's degree in business, communications, or related field
3+ years of experience in customer service and support, growth, or related field, preferably in a SaaS or technology industry
Past experience supporting clients directly on Zoom or other VC tooling
Strong analytical and problem-solving skills, with experience in data analysis and growth strategies
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and collaborate effectively with cross-functional teams
Ability to work in a fast-paced environment and manage multiple priorities
Experience with customer service and support tools, such as Zendesk, preferred.
Experience using ClickUp strongly preferred

#clientsuccess #customersupport #customersuccess

#LI-Remote #LI-JAE

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!

At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

ClickUp collects and processes personal data in accordance with applicable data protection laws.

If you are a European Job Applicant, see our privacy policy for further details.
If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details.

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.