Customer Operations Specialist, Money

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Money Customer Operations team’s mission is to deliver seamless, accurate backend processes that enable outstanding customer experiences with Robinhood’s Money products. We act as the "voice of the customer" and work cross-functionally to ensure every operational touchpoint reflects customer needs and meets high standards for security and efficiency.

As a Money Customer Operations Specialist, you will focus on the backend operational processes that power a smooth customer experience. While our Customer Support Agents interact directly with customers, you’ll ensure the foundational processes run securely and accurately to resolve issues and support scale. It's an exciting opportunity to directly shape the quality and reliability of our customer support operations!

This role is based in our Chicago, IL; Denver, CO; and Westlake, TX offices, with in-person attendance expected at least 3 days per week.

Schedule: Candidates must be available to work Sunday through Thursday, 8:00 a.m.–5:00 p.m. EST.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

● Own backend operational processes that support our Money customers, including but not limited to card fulfillment, mail processing, payment processing, and account maintenance workflows
● Partner with the Customer Support team to ensure customer issues that require backend actions are completed quickly and accurately
● Identify and escalate operational inefficiencies, product bugs, or process gaps that could impact customer experience
● Maintain high levels of accuracy and security when handling sensitive customer data and financial transactions
● Work independently to complete tasks while collaborating across teams when escalation or clarification is needed
● Contribute to process improvements and documentation that enhance the scalability and reliability of our operations

What you bring

● 2+ years of full-time work experience, ideally in an operations, support, or process-driven role
● Strong attention to detail, organizational skills, and ability to manage multiple workflows simultaneously
● Comfort with structured processes and operational systems; previous experience in a financial services or regulated environment is a plus
● Familiarity with ticketing systems (Zendesk, Salesforce, etc.) or workflow management tools is a plus
● A problem-solving mindset and willingness to learn new processes as the business evolves

What we offer

• Market competitive and pay equity-focused compensation structure
• 100% paid health insurance for employees with 90% coverage for dependents
• Annual lifestyle wallet for personal wellness, learning and development, and more!
• Lifetime maximum benefit for family forming and fertility benefits
• Dedicated mental health support for employees and eligible dependents
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits