Credit Risk Operations Manager

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions.  We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you! 

What you’ll do

As Stripe’s user base and global footprint grows dramatically, we are looking for passionate people and operations to help build teams in our Stripe Delivery Center, a centralized operational hub of Stripes. You will recruit, manage, and develop a high performing credit operations team that is focused on preventing and resolving user issues and optimizing our operational processes. This individual will be responsible for setting team goals and using metrics to efficiently measure and guide team performance in pursuit of those goals. You will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible User experience.

Responsibilities

• Inspire, motivate, and develop a high performing credit operations team, inclusive of managers and individuals contributors, while fostering a collaborative and results-oriented environment.
• Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
• Set a strategic vision for the team and build the path to execute it in both the short and long-term.
• Proactively evolve strategy to scale operations and address day-to-day challenges.
• Collaborate with and influence and cross-functional stakeholders to identify and execute upon process improvement initiatives.
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.
• Manage core metrics, SLAs, and performance of the organization.
• Identify gaps in current systems, processes, and strategies, and deliver enhancements to mitigate existing and emerging risks.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• At least 7+ years leading risk and/or underwriting teams
• Proven track record of leading and scaling high performing teams that handle multifaceted and ambiguous workflows.
• Strong strategic thinking and problem-solving skills with the ability to translate complex challenges into actionable solutions.
• Excellent communication and stakeholder management skills with the ability to influence and collaborate across functions.
• Passion for delivering a user-centric experience while effectively managing risk
• Excellent written and verbal communication skills

Preferred qualifications 

• Experience and knowledge of commercial credit underwriting, financial risk modeling, and cash flow forecasting
• Experience in payments, e-commerce, or fintech 
• Experience in building and scaling new teams from zero 
• Experience operating in a high growth technology company