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CONTRACT - Service Cloud Voice Consultant

at Thunder

United States


(CONTRACT) Sr. Consultant - Salesforce Service Cloud Voice


Thunder is looking for an experienced Contractor to support current and future Salesforce Service Cloud Voice projects, as we continue to grow and scale! Our Sr. Consultants lead the configuration of the solution, working in close partnership with the Solution Architect and client engagement team. Sr. Consultants also support user story definition, documentation, testing, and collaborate with stakeholders to enable best-in-class Salesforce business outcomes and help our customers love Salesforce, forever

Ideal candidates bring working, hands-on knowledge of various Salesforce clouds - specifically Service Cloud Voice and Amazon Connect - in order to optimize existing Salesforce applications and implement new ones. Thunder Consultants bring their depth and experience converting business processes into Salesforce-specific solutions. 

Your "Day-to-Day" - Role + Responsibilities 

  • Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
  • Evaluate client’s business processes and identify opportunities for enhancement
  • Translate business requirements into functional specifications, business process and business requirement documents
  • Work collaboratively with all Thunder project members to design solutions that meet business requirements, and in the preparation and delivery of project deliverables 
  • Develop user stories and process diagrams to support the design and development of Salesforce solutions 
  • Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
  • Document and assign needed technical work to be done offshore, while collaborating with developers to test and verify that solutions meet the business requirements
  • Help ensure Quality deliverables

Required Qualifications 

  • 2-4+ years consulting experience within the Salesforce Partner ecosystem or as an in-house strategic Salesforce Administrator for an enterprise organization
  • 2+ years demonstrated track record of hands-on configuration and at least 4 completed end to end implementations of Service Cloud Voice, Amazon Connect, and Service Cloud.
  • Experience defining and documenting requirements and writing functional specifications
  • Comfortable establishing credibility with key customer decision makers and influencers
  • Strong problem-solving and analytical skills 
  • Impeccable communication skills - we are a remote company and do expect our contractors to be extremely communicative to the Thunder team around customer needs
  • Strong verbal/written communication and presentation skills, plus extraordinary listening skills
  • Eagerness to contribute to overall team expertise and project success
  • Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks

*Please note that this job posting is for our contractor dream team and not a full-time employment opportunity. As a contractor, you will not be entitled to benefits such as health insurance, paid time off, or retirement plans that Thunder offers its full-time employees. Additionally, your employment status will be that of an independent contractor, meaning you will be responsible for your own taxes and insurance. Please ensure that any outside commitments do not interfere with your responsibilities, availability, or ability to perform effectively in this position. We encourage all applicants to thoroughly discuss Thunder's contractor agreement terms during the Talent Screen. We, of course, will happily keep you in mind for future full-time roles if those are a better fit!

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role.

Thunder | The Opportunity, Mission + Culture

Thunder is here to help organizations love Salesforce, forever. We’re passionate about customer success, and seek out innovative consultants with an appetite to provide best-in-class consulting services that we’re proud to deliver:

We are building a remote-first culture - with "Thundercats" based from Hawaii to NYC to the Philippines - of intellectually curious, collaborative, solution-oriented teammates who love partnering with each other to deliver great work for our customers. We aren’t afraid to roll up our sleeves to solve problems, create or refine process. One cultural common denominator: we understand that at this stage of our life cycle, we’re here to build! 

Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.




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