Content Writer

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards

The Platforms Knowledge Management team’s mission is to ensure Robinhood associates and customers have clear, current, and compliant guidance at their fingertips. We own the knowledge ecosystem, taxonomy, governance, editorial standards, and content lifecycle, and partner closely with CX Strategy, Product, Operations, Compliance, Legal, and Quality to publish SOPs and reusable messaging that are easy to find and use.

As a Knowledge Management Content Writer, you will join a collaborative, cross-functional team and work closely with Product Managers, Operations, and other stakeholders. You’ll bring subject matter expertise of Robinhood’s products and services, ensuring all content is accurate, relevant, and impactful for both internal teams and our customers!

This role is based in our Denver, CO; Westlake, TX; and Chicago, IL offices, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Create, update, and maintain Standard Operating Procedures (SOPs), reusable customer messaging, and knowledge base articles using Robinhood’s style and governance standards.
• Support launch readiness by creating and updating knowledge content for new products, features, and processes.
• Leverage your understanding of Robinhood’s products, services, and systems to ensure all content is accurate, relevant, and easy to understand.
• Use AI-powered tools to analyze and optimize SOPs for clarity, accuracy, and efficiency.
• Partner with Product, Operations, Legal, and Compliance to translate subject matter expertise into clear, actionable content.
• Apply structured thinking to organize content for maximum findability and usability.
• Contribute to editorial standards and content governance to maintain consistency across knowledge assets.
• Gather user feedback to identify content gaps and continuously improve resources.

What you bring

• Current Robinhood employee with deep knowledge of our products, services, and customer experience.
• Excellent writing skills with the ability to explain complex topics clearly and concisely.
• Experience using or managing SOPs or knowledge base content to support operational workflows.
• Strong collaboration and communication skills to partner across multiple teams.
• Proven organizational skills with attention to detail and ability to manage multiple priorities.
• Curiosity to learn and apply knowledge management and UX content design best practices.
• Ability to prioritize projects and meet deadlines in a fast-paced content environment.
• Willingness to explore and adopt AI-powered tools to enhance content efficiency.

Bonus points

• Familiarity with content analytics or search optimization strategies.
• Experience with knowledge management systems or content governance frameworks.
• Interest in advancing toward content strategy or information architecture roles.

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.