Commercial Enablement Manager
at Instacart
Remote
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the role
The Commercial Enablement Manager serves as the team enablement specialist for Eversight's Retail business. In this role, you will drive efficiency and quality across the entire customer journey from prospect to successful client. You will lead key initiatives that optimize commercial processes, contribute to comprehensive reporting systems, and help ensure seamless execution across all customer touchpoints. You help the team do their best work.
About the team
Eversight, renowned as the leading force in AI-driven pricing and promotion optimization, is breaking new ground with SaaS solutions powered by Instacart Data. Our Data Products are trailblazing pathways for meaningful category and consumer insights, derived from the real purchase behaviors of millions of consumers across an unrivaled network of top retailers. Join a team that partners with leading companies like Coca-Cola, Hershey, Pepsico, Kroger, and Ahold.
About the job
- Collaborate with internal teams, including Marketing, Sales, CS, Legal, Product, and Product Operations.
- Lead commercial projects end-to-end that enhance our sales process and customer engagement.
- Partner with Product and Marketing teams to develop, manage, and continuously evolve high-impact sales materials that effectively communicate our value proposition.
- Design and deliver comprehensive enablement programs that ensure commercial team fluency in product capabilities and competitive positioning.
- Evaluate and enhance sales performance tracking systems to deliver actionable pipeline insights and forecasting accuracy.
- Develop and refine customer health scoring models that drive proactive retention strategies and revenue optimization.
- Drive data governance initiatives to maintain reporting accuracy and enable reliable business intelligence across all systems.
- Develop and maintain standardized playbooks that streamline processes and ensure consistent execution across teams.
- Drive strategic initiatives that maximize customer retention rates and identify expansion opportunities within the existing client base.
About You
Minimum Qualifications
- 4+ years of experience in Commercial/Sales/CS enablement or operations
- Demonstrated experience leading projects end-to-end with measurable outcomes
- Strong organizational skills with ability to manage multiple priorities simultaneously
- Strong analytical skills with ability to translate data into actionable insights
- Excellent attention to detail and commitment to data accuracy
- Experience building and optimizing processes that enhance team effectiveness
- Excellent cross-functional collaboration and communication skills
- Proficiency with CRM platforms (Salesforce, HubSpot), CSPs (Planhat, Gainsight), and Google Workspace
Preferred Qualifications
- Knowledge of the Grocery Retail and CPG industries
- Demonstrated ability to leverage AI tools to enhance productivity, automate routine tasks, and improve work quality
- Experience building solutions with low-code/no-code workflow and automation tools to streamline operations and eliminate manual processes
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.