Collections Manager

at Crunchtime

Boston, United States

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

About the Role:

We’re looking for a Collections Manager who acts as both a cash flow strategist and a customer experience advocate. You will proactively navigate our fast-paced SaaS ecosystem, collaborating across Finance, Sales, and Customer Success to manage the accounts receivable lifecycle. Your mission is to leverage automation to streamline operations, minimize friction and ensure that our billing processes support our commitment to long-term subscriber retention.

Responsibilities:

Team Management: Lead and mentor Collections Specialists, setting clear KPIs, providing 1:1 coaching, and refining outreach playbooks for a high-performance culture.
DSO Optimization: Develop and execute high-touch and automated strategies to reduce Days Sales Outstanding (DSO) and bad debt.
Portfolio Oversight: Manage a high-volume SaaS portfolio, ensuring timely payment of recurring subscriptions and overage fees.
Cash Application: Ensure accurate and timely application of payments (ACH, Wire, Credit Card) and perfect reconciliation between the sub-ledger and general ledger.
Conflict Resolution: Partner with Sales/Customer Success to resolve complex billing disputes while maintaining customer relationships.
Feedback Loop: Report recurring billing errors/product triggers for non-payment to Revenue Operations for root cause resolution.
Data Integrity: Maintain accurate "source of truth" data in ERP (NetSuite, Sage Intacct) and billing platforms (Stripe, Zuora).
Reporting: Prepare monthly aging reports and executive summaries on collection health
Process Automation: Continuously implement tools to automate dunning cycles and manual outreach.

Required Skills and Abilities:

Demonstrated Expertise: Proven ability to manage B2B collections, ideally within SaaS or a Franchise-based industry. We’re generally seeking 4+ years’ experience.
Financial Acumen: A strong understanding of A/R processes, cash application, collections best practices, and billing systems
Communication Excellence: A proven ability to discuss complex six-figure financial balances with business owners and executives with professionalism and clarity
Analytical Mindset: Strong attention to detail with the ability to interpret contracts, terms, and conditions to resolve discrepancies.
Collaborative Spirit: A "Growth Mindset" with the ability to move projects forward in a fast-paced, distributed team environment.

Preferred Skills:

Strong understanding of SaaS or subscription-based billing models and concepts like recurring revenue and churn
Proficiency in ERPs (NetSuite, Sage Intacct, or SAP)

Strong organizational and planning skills in a fast-paced, evolving environment
Demonstrated ability to proactively identify and recommend solutions/process improvements

Education and Experience:

Bachelor’s degree preferred

Essential Physical & Mental Requirements:

Prolonged periods of sitting at a desk
Prolonged periods of typing and working at a computer
Ability to listen and speak over the phone or Zoom calls
High level of mental concentration and focus

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation:

The annual base compensation range for this position is $80,000 - $105,000. The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $90,000 - $118,125.

Actual compensation is based on factors unique to each candidate, including, but not limited to: job-related skills, qualifications, education, experience, and location. Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.

Accessibility Accommodation Statement

Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@crunchtime.com.

Equal Employment Opportunity Statement

At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.