Clinical Account Executive

The Clinical Account Executive (CAE) position is an exciting opportunity for a Registered Nurse (RN) who is looking to leverage their healthcare expertise to support the demonstration of Collective Health’s clinical program value as well as support our efforts to meet our clients’ strategic goals to drive improved clinical and financial outcomes for their membership. 

The CAE will partner with clinical experts in our Product, Data Analytics, Clinical Operations and Care Navigation teams to manage a book of complex and dynamic clients looking to harness the power of the Collective Health platform to optimize healthcare value for employers and their members as the landscape continues to evolve. This role will require a forward thinking individual who is grounded in patient care, comfortable drawing actionable insights from population health data, and skilled at public speaking. They must serve as the client’s gold-standard clinical resource and be knowledgeable of Collective Health clinical programs and innovations. They will partner with the Sales/Client Success and Collective Health’s clinical staff to provide a comprehensive management plan to provide insight into our comprehensive clinical strategies, initiatives, and new clinical solution adoption in order to meet the client’s and CH’s common goals.

The CAE will work closely with the sales, marketing, and product development teams to drive revenue growth and enhance client experiences around clinical solutions. 

What you'll do:

• Clinical Knowledge and Expertise: Maintain a deep understanding of clinical practices, healthcare industry trends, and regulatory requirements
• Provide clients & broker partners with insights and recommendations based on clinical expertise.
• Engage in client and prospect conversations to understand client expectations and craft an ongoing strategy to articulate results to the client on an ongoing basis
• Collaborate with internal teams to ensure we articulate the value and results of our clinical programs in direct correlation to client-specific needs and goals.
• Proactively engage in conversations and be the conduit between the CS Team/Leadership, Claim Ops, Care Nav team on highly complex claims, plan results, payment integrity programs, results, etc.
• Partner with the Insights and CS teams to elevate the voice of the customer and ensure that feedback from clients helps prioritize and improve products and services.
• Leads the adoption of clinical solutions to clients through consultative sales methods (e.g. client presentations, quarterly/annual business reviews, presentation of modeling/reporting,etc.) in accordance with client business goals and upon collaboration and coordination with account management & internal team members.
• Lead clinical recommendation discussions with client
• Acts in concert with Strategic Account Exec to service the health management consultative needs of the client.
• Leads clinical client Strategic Planning and Review Consultation meetings. Maintains strong client relationships with clients to ensure retention/satisfaction/upsell targets are met (Care Nav, Program Partners, etc)
• Engage in client dialogue that addresses the needs of the client and membership while building trust and credibility and becoming a trusted advisor in healthcare benefit success.
• Functions as primary clinical resource and new solution product expert for the client.

To be successful in this role, you'll need:

• Bachelor’s degree in Nursing
• Advanced degree in Business, or Healthcare Administration, preferred
• Experience in Specialty Pharmacy, Oncology, Transplant, Critical Care, Maternal/Child/Newborn Care, and/or Managed Care
• 5+ years of experience in population health management, care management and direct clinical care
• Experience explaining clinical information to non-clinical stakeholders (e.g. clients and brokers/consultants)
• Strong knowledge of clinical practices and healthcare industry trends
• Excellent communication, presentation, and interpersonal skills
• Proven ability to build and maintain client relationships
• Strong problem-solving skills and the ability to think strategically
• Self-motivated with a track record of meeting or exceeding targets
• Ability to travel as required

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