Chargeback Analyst

About the Role

We are looking for a Vendor Compliance Analyst to join the Stitch Fix Operations Team to be the first point of contact for all vendor-related compliance questions and support the day-to-day management of our Vendor Chargeback Program, including data tracking and reporting, system maintenance, process documentation, and recurring trend analysis and forecasting.

The Chargeback Analyst will develop strong knowledge of our Vendor Manual requirements and serve as a key resource for internal and external partners on operational processes, best practices, and related chargebacks. They will be responsible for gathering and validating chargeback data across multiple systems, including our third-party data automation platform Parabola, ensuring accurate monthly invoicing in partnership with Accounts Payable, and tracking negotiations and related updates to ensure accuracy. They will maintain historical chargeback data to support trend analysis and business insights. The Analyst will work cross-functionally to problem-solve, think creatively, and identify opportunities to improve processes across related workstreams. As our network of warehouses manages a significant portion of chargeback volume, the Chargeback Analyst will build strong partnerships with these teams to support accuracy, compliance, and efficiency.

Reporting to the Manager of Vendor Operations, this role will collaborate closely with team members, cross-functional partners, vendors, and warehouse employees across the country. The ideal candidate is detail-oriented, comfortable working independently, skilled in Excel and data analysis, and has strong communication and problem-solving skills. They should demonstrate sound judgment, an eye for process improvement, and a commitment to upholding Stitch Fix policies and requirements.

You’re excited about this role because you will...

• Support the chargeback program with an annual revenue of roughly $4M and over 500+ vendors
• Partner cross-functionally with Buying, AP, and our network of warehouses to ensure the chargeback process is effective, optimized, and accurate; Own documentation and SOPs to reflect current protocols and ensure alignment
• Develop deep expertise in our third-party chargeback data automation platform to manage and optimize automated workflows for accuracy and efficiency, ensuring a smooth end-to-end process
• Drive chargeback data gathering and scrubbing, ensuring accuracy of chargeback invoices and resources; Ensure proper paperwork is reflected in vendor profiles for external visibility
• Run the monthly chargeback dispute process, working with our warehouses and buying teams to assess the validity of a vendor’s chargeback dispute and determine the appropriate outcome. Track all waived charges in real-time and ensure updates are made accurately in partnership with AP; Minimize disputes by focusing on process alignment and upfront accuracy with partners
• Maintain all historical chargeback data ensuring cleanliness and validity; Develop and maintain analytical dashboards to inform monthly and quarterly business reports and trend reporting; Evolve to match the changing business needs
• Support budgeting and forecasting for chargeback volume and revenue 
• Act as the subject matter expert on our vendor requirements and vendor compliance program and be the central point of contact for internal and external partners for questions and concerns, including operational queries and challenges with shipping and delivery
• Champion the execution of the chargeback program in our warehouses by developing, tracking, and upholding submission volume goals; Report out on metrics every month to ensure compliance and develop and deliver targeted strategies, recommendations, and resources to support hitting metric goals
• Drive warehouse partnership through regular 1:1 meetings and touchpoints   
• Lead process improvements and standardization efforts for the warehouse chargeback submission process through standardization, training, alignment, and SOPs
• Complete regular ad-hoc projects as needed to support the Vendor Operations Team and our partners
• Work consistently to identify and execute on efficiency unlocks and streamline processes wherever possible 

We’re excited about you because...

• You have 3-5year(s) of relevant work experience in operations with a heavy focus on vendor management, data analysis, and process improvement 
• You are data-obsessed and take pride in data accuracy and analysis 
• You have excellent Excel skills, including designing and apply advanced Excel and Google sheet formulas to automate data management and flows
• You use graphs, infographics, and other methods to visualize data, and can create and upkeep dashboards to regularly surface necessary metrics and trends to inform business decisions
• You’re able to budget, forecast, and establish KPIs to measure the effectiveness of business decisions
• You thrive working in a collaborative, cross-functional environment, are dedicated to building business partnerships, and do not shy away from tough conversations
• You have a keen eye for optimization opportunities and are constantly striving to improve processes, think creatively, and reinvent ways of working to support the evolving business
• You have excellent judgment and the ability to review  and consider all sides of an issue
• You feel comfortable negotiating and take pride in upholding rules and requirements while maintaining partnership
• You have excellent interpersonal and written and verbal communication skills.
• You are extremely detail-oriented and organized
• You possess strong troubleshooting and problem-solving skills.
• You work well in a demanding, fast-paced environment and can manage competing priorities
• You’re highly self-motivated, scrappy, and have a stellar work ethic. 

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.