Channel Manager

at Crunchtime

Louisville, United States

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

About the role

As a Channel Manager, you will play a pivotal role in scaling our impact by driving the success of our partner and reseller networks within the restaurant technology ecosystem.

What you’ll do as a Channel Manager

Cultivate Strategic Alliances: Proactively grow and nurture relationships with partners and resellers, identifying new sales opportunities to extend our market reach.
Enable Channel Success: Support our partners in retaining existing end-user relationships and pursuing new business through dedicated mentorship and resource sharing.
Drive Brand Momentum: Promote and market our unified suite of products and services, ensuring partners are aligned with the latest company initiatives.
Represent the Brand: Showcase our innovation by attending trade shows, seminars, product launches, and other high-profile industry events to "Make an Impact."
Cross-Functional Collaboration: Act as the primary liaison between partners and internal teams—including Sales, Support, Operations, and Accounting—to "Succeed Together."

What we’re looking for

Demonstrated Expertise: Proven ability in managing client or partner relationships, with a focus on delivering measurable outcomes.
Exceptional Communication: Top-tier written and oral communication skills, with the ability to quickly learn and adapt to different client and industry settings.
Agility & Focus: A self-directed professional who handles multiple tasks simultaneously and seamlessly shifts focus as priorities evolve to meet deadlines.
Technical Aptitude: A solid foundational understanding of information technology systems and how they integrate into business workflows.
2-3 years of experience managing client relationships

Nice to haves

Experience working within a restaurant’s Operations or IT team.
A Bachelor’s degree or higher in a related field.
Familiarity with the QSR (Quick Service Restaurant) industry landscape.

Essential Physical & Mental Requirements

Prolonged periods of sitting at a desk
Prolonged periods of typing and working at a computer
Ability to listen and speak over the phone or Zoom calls
High level of mental concentration and focus

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation

The annual base compensation range for this position is $85,000 - $100,000. The reasonably estimated total cash compensation range for this full-time position is $110,500 - $130,000.

Actual compensation is based on factors unique to each candidate, including, but not limited to: job-related skills, qualifications, education, experience, and location. Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.

Accessibility Accommodation Statement

Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@crunchtime.com.

Equal Employment Opportunity Statement

At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.