CDD Onboarding Analyst

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

CDD Onboarding Analyst

Adyen is looking for a hands-on CDD Analyst for our Direct Customer Onboarding Team. The ideal candidate will have hands-on experience onboarding complex legal entities, preferably within the payments or finance industries, to support our growing customer base in LATAM. This role manages the end-to-end account onboarding, including enhanced due diligence. The core task is reviewing Know-Your-Customer (KYC) documentation to assess and mitigate anti-money laundering risks, protecting Adyen and its customers. Success requires collaboration with internal teams (Commercial, Compliance, Product) to ensure KYC documents are current and processes are compliant. Essential attributes include strong attention to detail, critical thinking, a risk-based approach to decision-making, high integrity, and a focus on long-term scalability.

What You Will Do

• Execute upon Know-Your-Customer (KYC) and Customer Due Diligence (CDD) procedures.
• Collect and analyze customer information whilst adhering to Adyen’s policies and Latin America regulators (BACEN, CNBV, etc)
• Perform KYC checks on our merchants, collect and verify relevant documentation and iterate on the process flow.
• Guide our merchants and be a Point of Contact for all things CDD related.
• Be an internal product advocate, drive process improvements and feedback on automation within our workflows.
• Be an internal advisor for CDD related questions in the local office and our broader Americas team.
• Align with your peers based in our regional offices and global teams to ensure consistency throughout our global CDD process.

Who You Are

• 3+ years experience in Customer Due Diligence/Enhanced Due Diligence/Know your Customer.
• Fluent English speaker (desirable). Available to work 3 days in person in Morumbi/SP
• Knowledgeable of AML/CFT, Customer Due Diligence and Schemes concepts.
• You have a great sense of responsibility and you prioritize tasks based on business needs.
• You have a natural tendency to be curious and think outside of the box.
• You are comfortable navigating ambiguity in an unstructured work environment and enjoy working with people from different cultures and backgrounds.
• You are a great communicator with a strong team spirit, not afraid to step out of your comfort zone.
• You have an analytical and critical mindset.
• You get a sense of achievement from solving operational problems and helping others.
• You are operationally oriented with an eagerness to pick up and drive projects with cross-functional teams.
• You are willing to travel 10% of the time throughout the year.

Our Diversity, Equity and Inclusion commitments  

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Don’t be afraid to let us know if you need more flexibility.

Please, note that this role is a full-time position in our Sao Paulo office (hybrid model).