Cashiering Support Associate

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Cashiering Support Associate plays a vital role in processing a variety of cashiering requests while delivering exceptional service and prioritizing client relationships. This individual will ensure the timely and accurate execution of cash management operations, maintain strong partnerships with custodians and clearing firms, and actively aid in operational initiatives across the organization. We are seeking a proactive professional with a growth mindset — someone who welcomes challenges, seeks continuous improvement, and is eager to learn, adapt, and grow within a dynamic environment.

This role is based in our Clearwater office, with in-person attendance expected 5 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Process cashiering requests timely and accurately, including but not limited to check deposit processing, ACH transfers, Fed Wire transfers, check distributions, and journal entries.
• Communicate professionally with advisors, their staff, and clients via phone, email, and proprietary systems.
• Partner with the firm’s clearing and custody teams to handle transaction-related inquiries.
• Collaborate with internal teams, including Operations, Compliance, and Technology, to ensure seamless client service and support broader company objectives.
• Participate in internal initiatives such as system upgrades, testing, and software rollouts, providing valuable feedback and ensuring operational readiness.
• Coordinate research and resolve inquiries related to client accounts, transactions, or operational procedures.
• Implement all responsibilities with precision, adhering to regulatory standards and company rules diligently, with a key focus on risk control and ensuring data privacy.

What you bring

• Bachelor’s degree or equivalent experience in Finance, Economics, Business Administration, or a related field (preferred).
• Minimum of 2 years’ experience in customer service, preferably within financial services or banking industries.
• High level of attention to detail and commitment to producing accurate work
• Strong curiosity about learning new technologies and systems.

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.