Business Architect - Key Accounts

at Five9

United States (Remote)

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is seeking an experienced Business Architect to partner with our largest enterprise customers, helping them design adoption strategies, optimize data usage, and realize measurable outcomes from their Five9 platform investments. You will collaborate closely with account teams post-sale to develop long-term adoption roadmaps, guide data and integration strategy, and ensure customers achieve sustainable success through efficient, well-architected solutions.
This role blends technical architecture, data strategy, and customer enablement, with a focus on turning information and system capabilities into practical business impact.

Key Responsibilities
Strategic Partnership

Develop multi-year adoption and data strategies for key enterprise accounts.
Collaborate with customer technical and business teams to align platform capabilities with organizational goals.
Lead workshops and planning sessions focused on measurable outcomes and platform maturity.

Product Collaboration and Field Insights

Partner with Product Management to share customer feedback and prioritize enhancements that improve data accessibility and system integration.
Contribute to internal discussions on platform scalability, reporting capabilities, and integration consistency.

Solution Architecture and Integration

Design architectures that seamlessly integrate Five9 with CRMs, Partner Applications, and enterprise data systems
Advise on API integrations, performance optimization, and data flow design to ensure reliability and scalability.
Ensure customer solutions align with Five9 best practices and overall roadmap direction.

Best Practices and Knowledge Sharing

Document and share data integration patterns and adoption frameworks with customers and internal teams.
Contribute to deployment guides and solution playbooks focused on data consistency, reporting, and automation.
Mentor peers and cross-functional teams on integration design, governance, and data-driven decision-making.

Key Qualifications
Experience

12+ years in contact center technology, enterprise architecture, or technical consulting.
Direct experience implementing or configuring Five9 in large-scale environments.
Proven success in driving adoption, integration, and value realization in enterprise contexts.
Strong background in APIs, system integration, and data workflows.

Skills

Strong communicator with the ability to connect technical detail to business objectives.
Comfortable presenting to both executive and technical audiences.
Solid understanding of CRMs, WFO, IVRs, IVAs, IP Telephony, and enterprise data systems.
Experience with data governance, reporting frameworks, and performance monitoring.

Preferred Knowledge

Familiarity with analytics frameworks for data validation, reporting, and process automation.

Additional Requirements

Travel as needed based on customer engagements

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$125,900—$321,000 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.